Bilingual Tollway Customer Service Specialist
MCI Careers•Tampa, FL
•$15 - $17•Onsite
About The Position
MCI (Valor Intelligent Processing (VIP) is seeking a Bilingual Tollway Customer Service Specialist to support both inbound calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this customer-facing role, you’ll assist with toll account issues, payment processing, and general support delivering a positive experience for every visitor and caller. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Requirements
- Must be 18 years or older.
- High school diploma or equivalent.
- Fluent in English and Spanish (spoken and written).
- Experience with computer-based data entry.
- Strong communication skills written, verbal, and interpersonal.
- Ability to work shifts aligned with toll operations hours, including weekends and holidays.
- Experience with non-cash payment processing systems.
- Skilled in troubleshooting, conflict resolution, and customer follow-up.
- Customer-focused: empathetic, patient, and responsive.
- Capable of multitasking and self-management in a fast-paced environment.
- Team-oriented with a commitment to service excellence.
Nice To Haves
- Experience in customer service, inside sales, problem-solving, or back-office support.
- Familiarity with tolling systems or public infrastructure services.
Responsibilities
- Serve as the welcoming face of toll operations at facility offices in Tampa, FL.
- Respond to customer inquiries regarding toll balances, account discrepancies, and general concerns.
- Process payments using toll operations back-office systems.
- Handle in-person customer interactions, including complaints and service requests.
- Support inbound customer service calls and resolve issues efficiently.
- Collaborate with team members to enhance the overall customer experience.
- Complete end-of-day deposits and balancing reports.
- Follow attendance and scheduling requirements consistently.
Benefits
- continuous learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
