Bilingual Tollway Customer Service Specialist

ValorVIP•Tampa, FL

47d•$17 - $23•Onsite

About The Position

MCI (Valor Intelligent Processing (VIP) is seeking a Bilingual Tollway Customer Service Specialist to support both inbound calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this customer-facing role, you’ll assist with toll account issues, payment processing, and general support delivering a positive experience for every visitor and caller. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older.
High school diploma or equivalent.
Fluent in English and Spanish (spoken and written).
Experience with computer-based data entry.
Strong communication skills written, verbal, and interpersonal.
Ability to work shifts aligned with toll operations hours, including weekends and holidays.
Experience with non-cash payment processing systems.
Skilled in troubleshooting, conflict resolution, and customer follow-up.
Customer-focused: empathetic, patient, and responsive.
Capable of multitasking and self-management in a fast-paced environment.
Team-oriented with a commitment to service excellence.
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Nice To Haves

Experience in customer service, inside sales, problem-solving, or back-office support.
Familiarity with tolling systems or public infrastructure services.

Responsibilities

Serve as the welcoming face of toll operations at facility offices in Tampa, FL.
Respond to customer inquiries regarding toll balances, account discrepancies, and general concerns.
Process payments using toll operations back-office systems.
Handle in-person customer interactions, including complaints and service requests.
Support inbound customer service calls and resolve issues efficiently.
Collaborate with team members to enhance the overall customer experience.
Complete end-of-day deposits and balancing reports.
Follow attendance and scheduling requirements consistently.