Bilingual Tier 1 Scheduler (Remote Position)

The IMA Group

5d • Remote

About The Position

The IMA Group is actively recruiting for training classes and seeking a highly organized and detail-oriented individual to join our team as a Bilingual Tier 1 Scheduler. As a Scheduler, you will play a crucial role in efficiently scheduling medical and psychological examination appointments, maintaining accuracy and timeliness, while managing both outbound and inbound calls. This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time.

Requirements

• High school diploma or equivalent.
• One year clerical and telephone experience.
• Proficiency with computer hardware and software.
• Bilingual in English and Spanish is required.

Nice To Haves

• Previous experience in scheduling or customer service roles is preferred.

Responsibilities

• Coordinate and schedule appointments for clients, ensuring accuracy and adherence to established protocols.
• Interface with clients, healthcare professionals, and internal staff to facilitate seamless scheduling and address inquiries.
• Accurately enter and maintain scheduling information in the company's database, ensuring up-to-date and organized records.
• Proactively identify and resolve scheduling conflicts, working collaboratively with team members to find efficient solutions.
• Maintain detailed and organized records of scheduled appointments and related communication.

Benefits

• Comprehensive Health, Dental, and Vision Insurance packages
• Generous paid time off, holidays, and a floating holiday
• A 401k plan with employer matching
• LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage
• Paid maternity leave and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees