Bilingual Texting Supervisor, Remote - Relief - Ontario

Kids Help Phone• CA,

3d•CA$0 - CA$32•Remote

About The Position

Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity, the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth. As a supervisor, the role is to supervise volunteer crisis responders through an online platform, ensure timely and high-quality support for service users, and support the text messaging service by taking conversations during high demand. The role also involves providing clinical support to volunteer crisis responders in crisis situations, liaising with emergency and child protection services, engaging and supporting the volunteer crisis responder community, and collaborating with other supervisors. Other duties as assigned.

Requirements

Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields)
A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision
Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
Knowledge of laws and services that affect the lives of Canadian children and youth
Good clinical judgment and understanding of confidentiality role and limitations
Ability to prioritize, make decisions in a crisis, communicate and work as a team
Willingness to work in a 24/7 environment
Bilingualism (French and English)

Nice To Haves

Master degree in these fields or related field is considered an asset

Responsibilities

Supervise volunteer crisis responders through an online platform
Ensure that people who use our service receive timely, high-quality support
Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols
Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us
Liaise with emergency and child protection services as required
Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.
Work as a team with other supervisors, maintaining ongoing communication and collaboration
Other duties as assigned