Bilingual Counsellor, Remote - Relief - Quebec

Kids Help Phone• CA,

7h•CA$0 - CA$31•Remote

About The Position

Kids Help Phone (KHP) is seeking motivated individuals to join their team as counsellors. This role involves providing single-session, solution-focused support to young people across Canada via anonymous phone and live chat. Counsellors will address a range of concerns including mental health, anxiety, depression, family and relationship issues, school challenges, and suicide. The support is delivered using a person-centered approach and adheres to established counselling best practices. The position is remote and exclusively open to candidates residing within the province of Quebec.

Requirements

Bachelor’s or master’s degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling.
A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered).
Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions).
Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required).
Sound typing and written communication to counsel on our Live Chat service.
Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used).
A closed private workspace.

Responsibilities

Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift.
Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc.
Ability to work independently and have sound judgment on situations that require escalation to management.
A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger.
Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs.
The ability to communicate with empathy, curiosity and professionalism.
The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model.
Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities.
Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy).
Ability to work in a high energy and dynamic environment.