Bilingual Teller

IH Mississippi Valley Credit Union•Rock Island, IL

1d•$15 - $16•Hybrid

About The Position

IHMVCU is seeking a member-focused Bilingual Teller with a passion for building lasting relationships and enhancing member satisfaction to join their team. The Teller will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. This position is based at their Rock Island, Illinois location, however regional travel to assist other branch locations may occasionally be required.

Requirements

High School Diploma or equivalent
Professional and fluent bilingual skills in writing and speaking required.
High level of integrity and commitment to exceptional member service with genuine desire to help others.
Ability to build rapport quickly, actively listen and develop strong member relationships.
Strong attention to detail skills and commitment to accuracy.
Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.

Nice To Haves

additional education in finance, business or related field is a plus.
Relative experience in customer support, problem solving and providing quality service is preferred.

Responsibilities

Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.
Follow all cash, dual control and daily work documentation procedures, to include balancing all work and cash drawer daily.