Bilingual Teller Supervisor (Full Time) - Houston, Northside

PROSPERITY BANK•Houston, TX

44d•Onsite

About The Position

This position is responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. The Bilingual Teller Supervisor will coordinate, direct, and assign Teller work, ensuring a smooth flow of the Teller line, adequate window coverage, and general training. This role oversees the provision of a full range of services (including phone and mail) to customers and prospective customers, ensuring they are promptly and professionally served.

Requirements

High school graduate or equivalent.
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations.
Understanding of Bank philosophy.
Knowledge of basic accounting.
Minimum of 2.5 years successful Teller experience.
Same requirements as a Teller III.
Completes Teller Performance Scorecards, if applicable to Banking Center.
Completes Teller Assessments.
Assists with operational audits.
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager.
All aspects of the Teller line.
General New Account knowledge and Online Banking.
Ability to help customers with Teller and Personal Banker duties.
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team.
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.
Maintains all retention and logs to the standard of the bank.
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10-key, money counters, and telephone.
Experienced in Windows and Excel spreadsheet applications.

Nice To Haves

All aspects of Personal Banker position with intention of becoming a Personal Banker.
All aspects of the branch with the intention of becoming a Banking Center Manager.
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.

Responsibilities

Ensuring and performing efficient, effective, and professional Teller operations, including adherence to policies, standards, and security procedures.
Coordinating Teller operations by assisting in assigning work and distributing workflow.
Answering Teller questions, solving problems, and assisting with complex transactions and sensitive customer relations problems.
Investigating Teller out-of-balance conditions and instituting corrective procedures.
Performing Teller paying and receiving functions as required, including receiving deposits and loan payments and preparing receipts.
Maintaining an inventory of cashier's checks, money orders, receipts, travelers’ checks, and other negotiable items.
Monitoring the needs of New Accounts and providing back up as necessary.
Ensuring that customer service functions are performed in accordance with established policies and standards.
Resolving customers’ requests, problems, and questions promptly or referring appropriately.
Presenting and explaining Bank services and products to customers and assisting in meeting their financial needs.
Receiving and directing customers and telephone calls, responding to inquiries, and recording and relaying messages.
Performing file maintenance and account changes as needed.
Keeping customers informed of Bank services and policies.
Maintaining and projecting the Bank's professional reputation and the privacy of customer account information.
Actively cross-selling Bank products and services.
Providing leadership to personnel through effective objective setting, delegation, and communication.
Ensuring that personnel are well trained, effective, and optimally used, providing instruction regarding policy, procedure, and service and product offerings.
Providing personnel with sales training according to Prosperity’s sales philosophy.
Monitoring tellers to ensure compliance with policy, procedures, and sales culture.
Tracking individual associate progress and assisting with performance appraisals as required.
Coordinating Teller duties and responsibilities with related functions within and outside of the branch.
Keeping management informed of area activities and of any significant problems, and providing suggestions for improved service.
Completing required reports and related documents promptly and accurately.
Attending meetings as required.
Ensuring that work areas and equipment are clean and well maintained.
Performing procedures for opening and closing of operations, including vault, alarm, and door duties.
Replacing Tellers as needed.
Performing related clerical functions as required.