Bilingual Technical Support Specialist (Part-Time)

Turf Tank • Marietta, GA

26d • Onsite

About The Position

We’re looking for a Robot Support Specialist to provide frontline customer support. This role focuses on troubleshooting hardware and software, guiding users through issues, and ensuring customers stay up and running. You’ll play a key role in keeping operations running smoothly by resolving problems quickly, communicating clearly, and maintaining accurate records of support activity.

Requirements

• Strong problem-solving skills and attention to detail.
• Ability to work across multiple systems and tools at the same time (Google + Microsoft environments).
• Clear and effective communication skills.
• Ability to stay organized and manage multiple tasks simultaneously.
• Base understanding of software, automation, or mechatronics (or willingness to learn).
• Team-first mindset with a focus on solving problems and supporting customers.

Responsibilities

• Respond to customer requests for operational and technical support across phone, chat, email, and video.
• Troubleshoot robot and software issues in real time and guide users through solutions.
• Create and update support tickets to accurately document issues and resolutions.
• Maintain and update customer records as needed.
• Support tracking and reporting of support analytics.
• Identify gaps in tools, resources, or processes that impact support effectiveness.
• Communicate issues that impact customer experience, resolution time, or product performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed