Bilingual Strategic Services Consultant

Sprout Social

9d•$77,600 - $128,000•Remote

About The Position

Sprout Social is looking to hire a Bilingual Strategic Services Consultant on the Professional Services team as part of the Sales & Customer Experience organization. The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today's most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You'll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You'll have the freedom to shape your career, explore new paths, and build toward what's next, with a team that's invested in helping you get there.

Requirements

Must be bilingual with professional fluency in English and Spanish (verbal and written).
4+ years in social media strategy, professional services, software implementation, or strategic SaaS consulting.
Demonstrated experience in social strategy development and execution.
Demonstrated experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks.
Experience in training external audiences and navigating complex software platforms.
Deep understanding of software implementation processes, change management, and how project execution ties directly to customer value.
Proven project management skills with the ability to manage multiple ongoing customer engagements and deliverables concurrently.

Nice To Haves

Prior background in a social agency, enterprise brand social role, or dedicated SaaS consulting practice.
Subject matter expertise in sophisticated social strategy domains, such as influencer marketing, social customer care, or employee advocacy.
High data literacy with proven ability to turn social intelligence, listening metrics, and native platform insights into business growth opportunities.
Exceptional communication and presentation skills with experience delivering executive-level recommendations and leading interactive workshops.
Experience in training external audiences and navigating complex software platforms.
Familiarity with cross-functional software lifecycle collaboration alongside Customer Success, Sales, and Product partners.

Responsibilities

Lead ongoing strategic consulting engagements that elevate our customers' social strategy, partnering with Customer Success Managers to help enterprise brands structure, refine, and scale their social media operations.
Optimize customers' social operations by evaluating workflows, aligning social media strategy directly to business objectives, and keeping customers informed of emerging industry trends and digital shifts.
Strategize with executive stakeholders (VPs, CMOs) on collecting, analyzing, and leveraging social intelligence and cross-platform analytics to optimize brand performance and demonstrate clear ROI.
Execute tailored Premier Success deliverables - such as custom performance reports, executive presentation decks, social care and publishing playbooks, workflow audits, and interactive strategy workshops.
Support customers in mastering complex social strategy use cases, including influencer marketing programs, social customer care workflows, and employee advocacy initiatives.
Drive continued growth and feature adoption across customer organizations as product capabilities and customer needs evolve.
Lead customers' tailored and value-driven implementation experience, running software implementation projects across Sprout’s product suite (Core Platform, Employee Advocacy, and Influencer Marketing).
Guide customers through a structured implementation lifecycle (Design, Setup, Training, and Validation) - leading onboarding, change management, and technical platform configuration to establish project governance, ensure business continuity, and set up long-term success.
Configure platform settings based on customer requirements, including account architecture, user permissions, tagging taxonomies, and automated message routing rules.
Level up the social sophistication of our customers and team by delivering interactive administrator and end-user product trainings that drive adoption.
Conduct strategic consulting, software implementation guidance, executive presentations, and product training fluently in both English and Spanish.
Leverage our Professional Services technology stack (Kantata, Google Workspace, Microsoft Office, and approved AI tools) to manage project timelines and execute high-quality customer deliverables.
Help operationalize internal consulting services, standardizing workflows and templates to elevate the overall capability of the Professional Services team.

Benefits

Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
100% employer-paid Life and Disability insurance for your peace of mind.
A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Up to 16 weeks of paid leave for new parents to support you in expanding your family.
A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.