Bilingual Store Associate (Spanish)

Sherwin-Williams•Seattle, WA

12d•Onsite

About The Position

The Bilingual Store Associate supports Sherwin-Williams retail store operations by serving wholesale and retail customers in English and Spanish. The role involves identifying customer needs, answering questions about products, recommending appropriate solutions, resolving customer concerns, and helping the store meet its sales goals. Associates also maintain product knowledge and the quality and visual standards of the store. Intermediate to advanced fluency in English and Spanish is required. The position is part-time, pays $22.00 per hour, and is based at Store #703542, 5500 14th Ave NW, Seattle, WA 98107. The job involves customer contact, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Be at least 18 years of age.
Be legally authorized to work in the country of employment without now or in the future needing sponsorship for an employment work visa.
Be able to read, write, comprehend, and communicate in English.
Be able to read, write, comprehend, and communicate in Spanish.
Be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
For internal Sherwin-Williams candidates: have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
For internal Sherwin-Williams candidates: have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

Have a valid, unrestricted Driver’s License.
Have at least a high school diploma or GED.
Have at least one year of experience in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint-related products.
Have previous work experience operating tinting and mixing equipment.

Responsibilities

Provide excellent sales service and ensure high levels of customer satisfaction.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.