Bilingual Store Associate (Spanish)

Sherwin-Williams•Champaign, IL

About The Position

The Bilingual Store Associate works in a Sherwin-Williams retail store, serving wholesale and retail customers in English and Spanish. The role involves identifying customer needs, answering questions about products, recommending suitable solutions, resolving customer concerns, and maintaining product knowledge and the store’s visual standards. Associates provide excellent customer service while meeting store sales goals. The position is part-time at Store #3922 in Champaign, Illinois, with a starting pay rate of $16 per hour. Duties also include processing transactions, maintaining inventory and work order records, tinting and mixing products, stocking and displaying merchandise, handling store equipment, and assisting with deliveries. The role involves customer contact and access to payment methods, electronic equipment, personal information, merchandise, and other items of value; the company states that it conducts criminal-history reviews to protect its business and the safety of customers, staff, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without current or future employment visa sponsorship.
Must be able to read, write, comprehend, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trusting relationships with wholesale and retail customers.
Process sales transactions accurately and in accordance with policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications, as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries, as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about offered products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.