Bilingual Staffing Specialist

Surge Staffing • Shepherdsville, KY

9h • Onsite

About The Position

Surge Staffing is seeking a high-energy, motivated Bilingual Staffing Specialist (English and Spanish) with a strong work ethic, positive attitude, and excellent communication skills. This is a permanent, full-time internal position with Surge Staffing, offering immediate consideration. The role involves delivering superb customer service, performing recruitment activities, matching candidate skills to client needs, and supporting business development. You will act as a liaison between temporary associates and clients, aiming to maximize billable hours and branch profits. Responsibilities also include administrative tasks, conducting service and sales calls, implementing marketing programs, and nurturing business partnerships. Additionally, you will recruit, train, and retain temporary associates, coaching them to ensure quality performance and job satisfaction, while also troubleshooting and resolving issues for associates and customers.

Requirements

• Must be able to read, speak and write in English and Spanish
• Must have sales experience at least 1 year
• High school diploma required; or equivalent work experience/education greatly preferred
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
• Ability to travel to various locations and customer sites as needed; reliable transportation a must
• Ability to work effectively and efficiently independently as well as in a group setting
• Sales-minded, team-oriented and exceptionally calm under pressure

Nice To Haves

• Previous experience in a supervisory or leadership role a plus
• Previous experience in sales, human resources, or a service industry recommended

Responsibilities

• Deliver superb customer service to clients and temporary associates
• Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
• Recruit, conduct interviews and follow-up with candidates and temporary associates
• Successfully and strategically match employee skill sets to customers' hiring needs
• Assist in the development of business leads & retention of current clientele
• Act as a professional and reliable liaison between temporary associates and clients
• Maximize billable hours to increase market share and branch profits
• Perform a variety of administrative tasks that support the overall mission of quality performance
• Conduct service calls to ensure quality customer service
• Conduct outside sales calls to obtain new business partnerships and customers
• Present customers with additional Surge Staffing products and services
• Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
• Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
• Recruit, train and retain temporary associates
• Coach and counsel temporary associates to ensure quality performance and job satisfaction
• Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED