Bilingual Spanish Medical Assistant (Home Visits in El Paso TX | Field Remote)

Alignment Health•El Paso, TX

2d•$38,569 - $57,853•Hybrid

About The Position

Alignment Health is seeking a compassionate, organized, and tech-savvy medical assistant to join the Jump Start Assessment (JSA) team in El Paso, TX. In this role, you will provide both clinical and administrative support while working closely with clinicians to deliver high-quality medical services. You will play a key role in supporting patient care by assisting clinicians with examinations and treatments under the direction of a Physician, PA, or Nurse Practitioner. The medical assistant is responsible for completing all medical assistant duties with a high level of competency while also helping to manage patient flow on the floor. This role offers the opportunity to contribute beyond core responsibilities through involvement in special projects, reporting, administrative, and compliance-related tasks as needed.

Requirements

Minimum 3 years' experience as a medical assistant preferably in a physician office including working knowledge of managed care.
Familiar with medical terminology
Proficient in Microsoft Office suite (Outlook, Excel, Word)
Proficient with the following applications: FaceTime, WhatsApp, other video applications
Bilingual English / Spanish
Completion of accredited medical assistant program.
High school diploma.
Current, valid, unrestricted driver's license and reliable transportation.
CPR / First Aid Certification

Nice To Haves

Experience working with internal medicine offices
Knowledge in Medicare and Medicaid benefits and resources preferred
Medical assistant certification.
LVN / LPN or other higher nursing certifications accepted as well.

Responsibilities

Conduct in-home member visits and field-based care delivery, with driving requirements varying (up to ~50% or more) based on business initiatives throughout the year.
Complete all basic patient intake with demonstrated competency including but not limited to: Vitals (height, weight, blood pressure, pulse, respiration, temps, etc), Phlebotomy, Vaccine Administration, Medical History / medication collection including Jump Start Application and EMR, and other machines / systems trained on by supervisor and within Medical Assistant Scope.
Complete all patient check-in functions including eligibility verification, appointment scheduling, confirmation, arrival of member within the EMR system and checkout.
Support ongoing HEDIS and population health initiatives throughout the year, including outreach, screenings, and in-home or in-clinic interventions.
Deliver excellent customer service for every member including assisting with care coordination needs such as referrals, enrollments in chronic disease management programs, etc.
Facilitate member concerns, complaints or coordination needs regarding services at Alignment clinics, primary physician offices, network providers, or health plan services.
Complete telephonic history and pre-visit planning as needed.
Perform a high volume of outbound and inbound member calls daily to support scheduling, pre-visit preparation, and care coordination.
Conduct in-home member visits including vitals collection, basic assessments, and assisting members with telehealth connectivity in their home environment.
Provide real-time telehealth support, including guiding members through device setup, troubleshooting connectivity issues, and ensuring successful provider visit completion.
Support multiple providers simultaneously (typically 3–4), including managing schedules, completing pre-visit chart preparation, and coordinating care needs.
Facilitate referrals / authorizations for members between the member, Alignment, specialists, and primary care providers if applicable.
Additional responsibilities, including participation in special initiatives and evolving care programs, may be assigned as needed.