Bilingual (Spanish/English) Transitions of Care Coordinator

Devoted Health • Waltham, MA

2d • $23 - $27

About The Position

The Care Coordinator has an important role supporting TOC Clinical Operations as we ensure our patients have appropriate post discharge planning and follow up in place. The Care Coordinator will support the team with patient outreach and coordination while the patient is inpatient and post discharge. This role does not include clinical decision-making or any activity requiring licensure, and that all clinical tasks are delegated by, and performed under the supervision of, licensed professionals. Clinical Coordinators should direct clinical concerns raised by patients to the appropriately licensed team.

Requirements

• 2+ years of patient facing and care coordination experience within healthcare, managed care, home health, and/or community health setting.
• Experience working in a telemedicine environment.
• Fully bilingual (English/Spanish).

Nice To Haves

• Managed Care / Health Plan experience
• MA Certification (desired), expired MA certifications are OK! [Verification: A copy of your active or expired certification will be required. No Certification: If you have significant MA experience/background, we may request copies of your MA school diploma and transcripts.]
• Thrive in a fast-paced, high-energy, and rapidly growing organization
• Skilled at easing stress and anxiety for patients during difficult times
• Strong communicator, able to effectively interact with various stakeholders including doctors, pharmacies, nurses, and caregivers
• Comfortable working with patients via video, phone, portal
• Entrepreneurial self-starter who takes initiative and thrives as a collaborative team player
• Quick to adopt and learn new technologies, including electronic health records and various computer platforms (e.g., Google Chrome, Google Sheets)
• Committed to delivering healthcare with the same quality and care you'd want for your own family
• Passionate about helping others improve their health and navigate the healthcare system with compassion, empathy, and warmth
• Highly organized and adaptable, able to manage a large member panel amidst frequent changes

Responsibilities

• Reaching out to patients while inpatient to introduce TOC program and communicate post discharge follow up from TOC clinicians
• Scheduling post discharge follow ups (PCP/Specialty)
• Reaching out to hospitals and provider offices to obtain clinical documentation
• Submitting Home Care and DME orders as well as vendor follow up
• Monitoring return fax queue and researching provider profile for updated contact and fax information
• Provide additional operational support for assigned team and manager as designated
• Ensure patients are prepared for telehealth visits by assisting with technology prep
• Collaborate internally in clinical rounds to discuss patients at risk for readmission
• Coordinate lab testing and imaging, and tracking results to ensure that they are reviewed by the ordering clinician

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed