Bilingual Spanish/English Contact Center Agent

Pearl Interactive Network LLC•Remote, US,

7h•$17 - $18•Remote

About The Position

Pearl Interactive Network is seeking Seasonal Bilingual Spanish/English Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts. We’re seeking contact center agents who love helping others, thrive in a team, and want more than just another job. Be the voice that makes a difference! The Bilingual Contact Center Agent is responsible for answering inbound calls to support hurricane disaster relief needs.

Requirements

High School Diploma or equivalent required
Must be a U.S. Citizen
Bilingual (English and Spanish)
Must have at least 6 months of customer service-related experience
Basic knowledge Microsoft Office Suite
Must have high-speed internet connection
Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections.
Ethernet cable access. Wi-Fi-only connectivity is prohibited.
Private and secure workspace within your home. Away from noise and distractions.

Responsibilities

Serve as a direct point of contact for individuals registering for disaster assistance.
Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and /or referrals.
Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
Escalate dissatisfied callers to proper channels.
Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.
Enter information into Windows-based computer database as required, while following instructions and/or referrals.