Bilingual Spanish Customer Service Representative

Stefanini Group•Columbus, OH

1d•Onsite

About The Position

Stefanini Group is hiring a Bilingual Spanish Customer Service Representative in Columbus, OH. This role involves supporting customer needs within an Alside Supply Center, handling inquiries via walk-in, phone, or email, and performing inside sales duties. The position requires a strong focus on customer service, product knowledge, and order processing, with opportunities to establish new customer accounts and manage inventory replenishment. The work environment is a combination of warehouse and office space, with exposure to equipment and varying temperatures. Safety standards and the use of PPE are mandatory.

Requirements

Thrive in a fast-paced, constantly evolving environment while managing multiple priorities and making sound business decisions.
Engage confidently in a customer-facing role, delivering excellent service and support.
Stay composed under pressure, with a strong focus on achieving results.
Bring enthusiasm, self-motivation, and a positive attitude to the team.
Demonstrate strong organizational skills, effective time management, and attention to detail.
Communicate clearly and professionally across written, verbal, and listening channels.
Adapt quickly to new technologies and processes.
Meet role-specific physical/lifting requirements as needed by the supply center.
Proficiency in Microsoft Excel, Office, and Outlook.
Spanish Speaking Required.

Nice To Haves

2+ years of experience in a retail or wholesale environment, with proven success in customer interactions.
Familiarity with the building industry is a plus, but not required.
College degree preferred.

Responsibilities

Works inside the Alside Supply Center supporting customer needs.
Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail- walk in, phone or through email.
Develop and maintain a high level of product knowledge.
Field and resolve customer issues and questions.
Perform inside sales duties as needed while utilizing consultative selling skills.
Establish, develop, and service new customer accounts.
Provide quotes to customers and process customer orders.
Schedule product deliveries, and communicate deliveries to the customer.
Order inventory for replenishment.
Operate in a safe manner and maintain a safe work environment.
Support Supply Center Team in attaining the overall goals and objectives of the business unit.
Accurate order entry.
Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization.
Other duties as necessary.