Bilingual Spanish Care Manager (LA County)

SCAN Health Plan • Los Angeles, CA

3d • Hybrid

About The Position

Provide long-term care management to frail, economically disadvantaged, culturally diverse older adults, disabled adults and caregivers in order to help them remain safely at home and to prevent premature institutionalization.

Requirements

• Bachelor's Degree in Social Work, Psychology, Gerontology or related field required.
• BILINGUAL: Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)
• 1-2 years experience working with the elderly.
• 1+ year experience working in a hospital, home health agency or related setting in which the primary targeted population is older adults.
• Ability to travel within program’s catchment area and visits to client homes is required.
• Ability to perform home assessments, telephone monitoring, and travel to client homes throughout Los Angeles County.
• Knowledge of environmental concerns of older adults; Theoretical understanding of the developmental needs for this population and means for intervention.
• Strong organizational, verbal and written communication skills; Demonstrated customer focus; and Ability to work well with others required.
• Must have a valid driver’s license, automobile insurance and reliable transportation.
• Tuberculosis screening upon hire or proof of a negative screening within the last year.
• Background check required.

Nice To Haves

• Master's Degree in Social Work (MSW) preferred.
• Experience working in a case management setting, or a demonstrated knowledge of case management techniques preferred.

Responsibilities

• Conduct in home and telephonic assessments, care planning, and client monitoring through contacts with the client, professionals and client’s support system.
• Coordinate linkages with community-based services and resources.
• Maintain legal and clinical written record of each client’s case by completing all necessary documentation (including assessment, care plans, service arrangements and client monitoring progress notes) in a timely manner.
• Ensure timely implementation of services for clients by completing all work within required timeframes.
• Address client’s needs by developing and implementing a comprehensive care plan specific to client’s objectives and goals, with a plan for resolution within a measurable time frame and appropriate interventions outlined.
• Ensure coordination of services and continuity of care by maintaining on-going documentation of contacts with client, family and caregivers, service providers, health professionals, and others connected to the client’s care.
• Maintain effective communication with the other disciplines working with client, provide feedback on the psychosocial aspects of a client’s situation and offer informal training to fellow care planners and staff in other disciplines.
• Maintain accurate purchase of service records by completing accurate and timely monthly service authorizations and verifications to contracted vendors and following contract guidelines for service expenditures.
• Increase knowledge of care planner functions, by keeping current on Medicare and Medi-Cal policies, Federal and State legislation affecting health and social services, maintaining updated community resource information, attending trainings as scheduled, actively participating in supervision, and striving to improve professionally.
• Help to maintain census and provide excellent customer service in the community by participating in ongoing outreach activities.
• Participate regularly in Case Conference, Quality Assurance chart reviews, completing other audits as required, helping to train new employees, participating in training sessions, and responding positively to suggestions for improvement.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Benefits

• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level