Bilingual Spanish Answering Service Agent

Answering Service Care•TX, TX

21h•Onsite

About The Position

Answering Service Agent Role Empathize. Communicate. Resolve. We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed. Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.

Requirements

Strong verbal and written communication skills
Ability to multi-task and remain focused in a fast-paced environment
Excellent listening skills and a keen attention to detail
Empathetic and compassionate approach to customer interactions
Intermediate to advanced computer skills
Ability to maintain positivity and patience under pressure

Responsibilities

Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
Perform lead intakes, gather information, and document details with precision
Schedule appointments and transfer calls to the appropriate contacts as needed
Dispatch messages accurately and efficiently, ensuring clear and detailed communication
Navigate multiple systems and maintain thorough call documentation
Provide outstanding customer service by demonstrating empathy and patience
Live chat, SMS, and email support