Bilingual SNAP Enrollment Senior Associate (Spanish-Speaking)

Project Bread•East Boston, MA

13d•Hybrid

About The Position

Project Bread connects people and communities in Massachusetts to reliable sources of food while advocating policies that make food more accessible—so that no one goes hungry. To assist us in meeting our mission, Project Bread – The Walk for Hunger is seeking a SNAP Enrollment Senior Associate to join our team. At Project Bread, we have a deep commitment to creating positive social change and recognize that hunger and racism are inextricably linked. We work in a fast-paced environment that values learning, innovation, and diverse perspectives. Knowing its centrality to our work, Project Bread is committed to equity and inclusion. We aspire to build a diverse team, including groups that are traditionally underrepresented among our sector leadership. We strongly encourage people of all backgrounds to apply. The SNAP Enrollment Senior Associate will play a critical role in Project Bread’s mission to end hunger, working to increase SNAP participation and help people navigate the application process from first screening through enrollment and beyond. This bilingual role will work in the East Boston community providing in-person enrollment assistance at health centers and social services organizations, and behind the scenes, tracking applications through the Department of Transportation (DTA) online portal, and helping clients keep their cases moving forward. The Senior Associate will also serve as a front-line connection between Project Bread and the community, promoting SNAP awareness through outreach, workshops, and partnerships with community organizations. The ideal candidate is just as comfortable helping a client through a hard conversation as they are sitting on hold with DTA, tenaciously following up until an application goes through. They can manage their caseload independently, catching the details that keep cases moving, and bring what they hear in the field back to the team.

Requirements

Committed to Project Bread’s mission of ending hunger in Massachusetts
2+ years of relevant professional experience in case management, social service, or benefit navigation
Fluency in Spanish and English is required, both written and verbal.
Comfortable delivering presentations or leading workshops to a variety of stakeholders
Able to learn and use multiple data systems (Salesforce, DTA online portal); prior CRM experience a plus
Able to travel reliably to different locations across East Boston throughout the week

Nice To Haves

Familiarity with SNAP and other public benefits a plus but not required

Responsibilities

Conduct SNAP eligibility screenings and provide application assistance, in both English and Spanish, to residents across community settings
Help clients navigate DTA's online systems, including uploading documents and completing tasks on their behalf when needed
Conduct follow-up calls with clients in English or Spanish to confirm interviews, track correspondence, and confirm receipt of EBT cards and other DTA communications
Support clients with recertification and interim reporting requirements
Liaise with the Department of Transitional Assistance (DTA) to support timely client enrollment
Plan, promote, and lead SNAP presentations and enrollment workshops, delivering content in Spanish as needed for the audience
Conduct outreach to raise awareness of SNAP and Project Bread's services within target communities, including Spanish-speaking residents
Maintain relationships with community partners (e.g., health centers, local organizations) to support outreach and workshop scheduling
Enter and maintain accurate client information in Salesforce and the DTA online portal
Scan and upload client documentation to Salesforce and DTA Connect
Prepare monthly SNAP application assistance reports
Share client trends, themes, and stories with internal teams to inform program and communications work
Participate in media or communications activities as needed (e.g., providing content, joining outreach events)
Support the annual Walk for Hunger, including working as event staff the weekend of the Walk (first weekend in May), and attending pre-Walk events as assigned.
Participate in organization-wide events and meetings.
Act to promote, sustain, and grow Project Bread’s positive, productive, and inclusive working environment.