Bilingual Site Manager, Prosper Center North

Foundation Communities•Austin, TX

3d•Onsite

About The Position

Foundation Communities’ Tax Help program is seeking enthusiastic, motivated team members to provide high-quality tax return preparation at its tax sites during the 2027 tax filing season. The Bilingual Site Manager oversees operations at seasonal tax center locations, supports and guides volunteer tax preparers, and ensures that sites operate efficiently. The position is temporary, running from mid-December 2026 through April 2027. Seasonal schedules may be full-time or part-time and include weekdays, evenings, and weekends. Locations include Austin, Wells Branch, Round Rock, and Taylor. The role includes preparing, reviewing, and transmitting tax returns; processing electronic acknowledgements; and working with the Transmitting office to resolve rejected returns and retransmit them. The manager uses email, scanning software, Google Drive, and other technology in site operations, and protects client confidentiality. Paid training and required tax certifications are provided; previous tax experience is not required.

Requirements

Strong interpersonal skills.
Prior experience working in a fast-paced environment.
Proficiency with technology and knowledge of computer operations and software.
Written and verbal proficiency in English and Spanish.

Responsibilities

Manage opening and closing procedures, maintain the site space according to the site host’s guidelines, and resolve client and volunteer conflicts.
Support, guide, and provide ongoing training to volunteer tax preparers at the site.
Prepare, review, and transmit tax returns to the IRS.
Process acknowledgements of electronically transmitted returns and work with the Transmitting office to resolve rejected returns and retransmit them.
Use email, scanning software, Google Drive, and other technology in site operations.
Protect client confidentiality.
Complete all specified paid training and tax certifications.
Perform other job-related duties as reasonably assigned by the supervisor.