Bilingual Service Representative (Part-Time) Main Office - Danbury

Union Savings Bank - CT•Danbury, CT

6h•Onsite

About The Position

The Bilingual Service Representative provides direct customer service to meet customers’ banking needs, accurately handling transactions such as deposits and withdrawals in accordance with bank policies and procedures while identifying sales and referral opportunities. The role is located at the Main Office Branch, 226 Main St., Danbury, CT, and is scheduled for 20 hours per week: Tuesday through Friday, 8:15 a.m. to 12:30 p.m., and Saturday, 9:00 a.m. to 12:00 p.m. Candidates must be bilingual in English and Spanish or Portuguese.

Requirements

Fluency in English and Spanish or Portuguese.

Responsibilities

Demonstrate the USB Customer Service Commitment Charter and USB brand by promptly acknowledging customers, focusing on them, and handling their transactions accurately and efficiently.
Protect the confidentiality and privacy of customer information.
Respond to customer concerns or refer them to supervisors, set clear expectations when follow-up is required, and deliver as promised.
Maintain a positive, professional demeanor and contribute to successful customer retention.
Process deposits, withdrawals, transfers, bank checks, money orders, and other transactions accurately.
Follow bank policies and procedures.
Balance TCD and/or TCR accurately and effectively as necessary.
Promote USB products and services and help customers understand how they support their financial goals.
Maintain working knowledge of USB branch products and services and products offered by cross-line-of-business partners.
Generate quality referrals to business partners.
Exceed individual sales goals and assist the team in meeting sales goals.
Use the relevant tracking system to report and track sales and service activities.