Bilingual Senior Relationship Specialist - North Street - Danbury

Union Savings Bank - CT•Danbury, CT

3d•Onsite

About The Position

The Bilingual Senior Relationship Specialist is responsible for developing, maintaining and deepening customer relationships. This role involves accurately and effectively handling both sales and service transactions and requires proficiency in Spanish and/or Portuguese. The position is located at the North Street Branch in Danbury, CT, with a work week of 37.50 hours.

Requirements

Proficient in Spanish and/or Portuguese.
Sales and service transaction handling skills.
Knowledge of branch banking sales and service processes.
Ability to understand customer financial goals and suggest solutions.
Ability to sell value and close sales.
Working knowledge of USB products and services.
Knowledge of partner and other business line products/services for cross-selling.
Ability to support sales initiatives, contests, campaigns, and promotions.
Ability to participate in sales-related projects.
Ability to meet and exceed sales, service, and cross line of business goals.
Ability to source and facilitate Bank at Work opportunities.
Ability to proactively reach out to customers.
Networking and community service event participation skills.
Ability to leverage lead lists and customer data to deepen relationships.
Ability to coach and develop team members.
Ability to demonstrate USB Customer Service Commitment Charter behaviors.
Ability to promptly acknowledge customer presence.
Ability to handle transactions accurately and efficiently.
Ability to maintain customer information confidentiality and privacy.
Ability to set clear customer expectations and deliver as promised.
Ability to focus on the customer.
Ability to project a professional, positive outlook and demeanor.
Ability to provide coverage for service transactions.
Ability to retain customers.
Ability to accurately process transactions (deposits, withdrawals, transfers, negotiable items).
Ability to process and approve wire transfers within authorized limits.
Ability to monitor and maintain collections and fee rebates.
Ability to monitor account records for compliance.
Ability to assist Branch Management with branch safety and soundness.
Ability to assist Branch Management with employee training on policy changes.
Ability to make exceptions within approved limits.
Ability to review branch compliance and audit reports.
Ability to minimize and correct variances and exceptions.
Ability to monitor/maintain branch RCI, teller differences, overdrafts, and charge-offs.
Compliance with S.A.F.E. Act regulations.
Compliance with Fair Lending regulations.
Compliance with UDAAP regulations.
Ability to support managerial decisions.
Ability to set a professional example.
Ability to deal with staff issues in the absence of management.

Responsibilities

Develop, maintain, and deepen customer relationships.
Accurately and effectively handle both sales and service transactions.
Promote USB products and services through branch banking sales and service processes.
Assist customers in understanding how their financial goals are met with suggested solutions and close sales.
Maintain a working knowledge of all USB products and services sold in the branch.
Keep current on product/services offered from partners and other business lines for cross-selling.
Support and engage in all branch, market, or bank sales initiatives, contests, campaigns, and promotions.
Participate in sales-related market or bank-level projects or initiatives.
Exceed all individual and branch goals (sales, service, cross line of business).
Actively source and facilitate Bank at Work opportunities.
Proactively reach out to new and existing customers for onboarding, upselling, and setting appointments for financial reviews.
Maximize networking and community service events.
Leverage lead lists, top customer lists, household lists, business lists, etc., to deepen customer relationships.
Assist in the coaching and development of other team members as needed.
Consistently demonstrate service behaviors embedded in the USB Customer Service Commitment Charter and the branch banking sales & service process.
Put the customer first by promptly acknowledging their presence.
Handle transactions accurately and efficiently, respecting customers' time.
Maintain the highest levels of confidentiality and privacy of customer information.
Respond to customer concerns to supervisors as appropriate.
Set clear customer expectations and deliver as promised for any required follow-up.
Focus directly on the customer, setting aside other projects when interacting.
Project a professional, positive outlook and demeanor at all times.
Provide coverage for service transactions as needed.
Be accountable for successful retention of customers.
Accurately process transactions including deposits, withdrawals, transfers, and negotiable items.
Process and approve wire transfers within authorized limits.
Monitor and maintain collections and fee rebates.
Monitor account records (signature cards, POAs, Business Resolutions) for correct and compliant documentation.
Assist Branch Management in maintaining the safety and soundness of the branch.
Assist Branch Management in distributing, educating, and training branch employees on information/policy changes.
Make exceptions within approved limits based on experience with policies and procedures.
Review branch compliance and audit reports.
Assist Branch management in minimizing and correcting variances and exceptions.
Monitor/maintain branch RCI, teller difference activity, overdrafts, and charge-offs.
Comply with all S.A.F.E. Act regulations, including keeping registration information up-to-date and maintaining active status.
Provide N.M.L.S. registration number to consumers upon request and in all written communications.
Comply with all requirements of the Fair Lending regulations.
Comply with UDAAP (Unfair, Deceptive Abusive Acts or Practices) regulations.
Actively support managerial decisions in a positive manner.
Set a professional example for staff to follow.
Effectively deal with staff issues or concerns in the absence of the Branch Management Team.