Senior Relationship Specialist

Columbia Bank•Seattle, WA

3d•$28 - $43•Onsite

About The Position

Acts as a liaison with customers during all phases of onboarding a new banking relationship. Manages and monitors existing customer relationships on an ongoing, day-to-day, and transactional basis, working in close partnership with the business unit and other departments throughout the bank. Is relied upon by the business unit for knowledge of required processes and requirements needed to provide an exceptional customer experience. Partners with the Relationship Team to obtain and review information required for underwriting, documentation, and closing of C&I, construction, and term loans from moderate to complex in nature, as well as all deposit accounts and other services. Sets up, processes, and monitors documents and files for package completion to meet specifications of a customer request and adherence to regulatory requirements. Independently prepares data input sheets and provides required information for customer relationships to be boarded on the bank's servicing system(s). Maintains files with all required documentation for third-party review and prepares files for timely audits. Works with attorneys and other financial or legal resources to obtain the correct, accurate documents to fully protect the financial institution’s interests in the credit relationship. Sets up and monitors loan and financial ticklers to ensure accuracy and timeliness. Follows up with customers to obtain all necessary information. Reviews and resolves a variety of customer problems/issues regarding bank products and services and facilitates processing of customer account maintenance and advance requests. Responsible for GL Certification which includes research, balancing, and certification. Analyzes property and liability insurance, title policy including title exceptions and UCC searches to ensure compliance with bank policy and procedure. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintains a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice.” May perform other duties as assigned.

Requirements

H.S. Diploma/GED (Required)
More than 10 years Banking, loan administration and documentation experience (Required)
Must possess the highest level of specialized experience and knowledge of the commercial department/function and proficiency in preparing complicated reports and/or documents.
Solid loan administration experience with knowledge of complex lending structures, letters of credit, borrower-based lending, multi-phased construction and multiple collateral properties.
Must have knowledge in real estate construction draw analysis, reconciliation and disbursement.
Demonstrated ability to analyze title insurance commitment reports including title exceptions and prepares title/escrow instructions.
Proven analytical and problem-solving skills.
Ability to train and present to small and large audiences.
Ability to provide backup to manager and provide direction to other associates as needed or requested by manager.
Ability to read and write, with basic arithmetic skills.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
Proficiency with personal computers and related software packages such as Word and Excel, and other business machines.

Nice To Haves

Bachelor’s degree in business, finance or related discipline (Preferred)

Responsibilities

Acts as a liaison with customers during all phases of onboarding a new banking relationship.
Manages and monitors existing customer relationships on an ongoing, day-to-day, and transactional basis.
Partners with the Relationship Team to obtain and review information required for underwriting, documentation, and closing of C&I, construction, and term loans.
Sets up, processes, and monitors documents and files for package completion to meet specifications of a customer request and adherence to regulatory requirements.
Independently prepares data input sheets and provides required information for customer relationships to be boarded on the bank's servicing system(s).
Maintains files with all required documentation for third-party review and prepares files for timely audits.
Works with attorneys and other financial or legal resources to obtain the correct, accurate documents to fully protect the financial institution’s interests in the credit relationship.
Sets up and monitors loan and financial ticklers to ensure accuracy and timeliness.
Follows up with customer to obtain all necessary information.
Reviews and resolves a variety of customer problems/issues regarding bank products and services and facilitates processing of customer account maintenance and advance requests.
Responsible for GL Certification which includes research, balancing and certification.
Analyzes property and liability insurance, title policy including title exceptions and UCC searches to ensure compliance with bank policy and procedure.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintains a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice.”
May perform other duties as assigned.

Benefits

comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation, sick days, volunteer days, and holidays