Bilingual Senior Program Manager - Nurse Practitioner Team Lead

TELUS • Montreal, QC

20d • Remote

About The Position

TELUS Health is the leading Canadian virtual care platform, dedicated to transforming healthcare for both patients and providers. We connect millions of Canadians with our team of Registered Nurses, Nurse Practitioners, and Physicians, offering services like prescription management, specialist referrals, and health advice 24/7, in both French and English. Our mission is to improve the health experience for everyone, driven by a passion to help more people. Our team culture emphasizes kindness, compassion, collaboration, and critical thinking, united by a common goal to make a positive impact on Canadian healthcare. We are seeking a dedicated full-time Clinical Lead to join the TELUS Health Virtual Care team. This role reports directly to the Head of Clinical Services and is crucial for driving Clinical Operations initiatives. The primary focus will be on optimizing team workflows and enhancing clinical service excellence through evidence-based leadership for English and French-speaking Nurses, Nurse Practitioners, and Physicians. The Clinical Lead will leverage extensive clinical expertise to provide comprehensive support and leadership to clinical teams nationwide. Collaborating with other Clinical and operational leaders, this role will spearhead short-term and long-term projects, including the development, implementation, and evaluation of streamlined clinical protocols and processes for efficient, high-quality care delivery. As a lead for clinical projects, the individual will engage with various business units to conceptualize and introduce innovative clinical tools and products, shaping the future of clinical services at TELUS Health Virtual Care and fostering a culture of excellence in patient-centered care.

Requirements

• Primary Care Nurse Practitioner in good standing with the affiliated regulatory body
• Bilingualism & mastery in French and English, both spoken and written is mandatory
• Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience
• Strong organizational and facilitation skills, data analysis and leadership abilities
• Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
• Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
• Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
• Availability: Able to work 7.5 hours a day, Monday to Friday
• Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Responsibilities

• Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
• Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives. Strive to maintain a balance between clinician retention and organizational goals
• Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
• Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
• Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
• Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
• Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed