Bilingual Senior Client Service Representative, Group Benefits

Co-operators•Regina, SK

4d•CA$50,280 - CA$83,800•Hybrid

About The Position

The Senior Client Service Representative, Group Benefits is the first point of contact for group benefits plan sponsors and human resources professionals. The role builds and maintains strong relationships with plan sponsors, provides them with education and guidance on eligibility requirements and administration of group benefit plans, and provides them with training on the Benefits Now for Plan Sponsors website. We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

Requirements

Completed a post-secondary education; or an equivalent combination of relevant experience and/or education
2 years of previous experience with Group Benefits
Must respond with a high level of accuracy, demonstrating sound problem solving skills, excellent written communication skills
Ability to work in a team environment to consistently provide superior client service
Excellent communication skillset
Strong organizational, problem solving, and analytical skills
Bilingualism in English and French is required.

Nice To Haves

Completion of LOMA, HIAA, GBA, or ACS an asset

Responsibilities

Answer client inquiries received by phone, email or through the online system regarding Group Benefits eligibility and administration, billing and premium inquiries, exception handling, and general inquiries.
Educate plan sponsors/administrator on Group Benefits administration and policy guidelines.
Train plan administrators on the use of Benefits Now for Plan Sponsors.
Trouble-shoot inquiries from Benefits Now for Plan Sponsor users (for both initial training and ongoing consultation).
Research situations to determine the root cause of any plan member eligibility discrepancies reported by clients and makes any appropriate corrections to plan member information on internal systems.
Provide back-up to the EHC/Dental CSRs, responding to claims and coverage inquiries related to health and dental coverage.
Respond to claims-related inquiries from plan sponsors / administrators to ensure service at first point of contact.