Bilingual Scheduling Coordinator

COMHAR•Philadelphia, PA

1d•Onsite

About The Position

We are seeking an organized, detail-oriented Scheduling Coordinator to join our team. This role is essential in ensuring that clients, staff, and programs operate smoothly by managing schedules, coordinating appointments, and providing outstanding customer service. The ideal candidate is proactive, efficient, and thrives in a fast-paced environment where accuracy and communication are key.

Requirements

High school diploma or GED required.
2–4 years of scheduling, patient access, or office experience experience required.
Bilingual proficiency in English and Spanish, with strong reading and writing skills.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office Suite; experience with electronic health records (EHR) preferred.
Excellent interpersonal and communication skills with the ability to de-escalate situations and support patients with compassion.

Nice To Haves

Associate's degree preferred.
Knowledge of insurance verification, authorizations, and behavioral health service delivery is a plus.

Responsibilities

Schedule and manage appointments for clients, staff, and programs using the organization’s scheduling system.
Confirm, update, and adjust schedules daily to ensure efficiency and proper coverage.
Communicate scheduling changes, reminders, and updates to clients and team members promptly.
Collaborate with program staff, clinicians, and administrative teams to meet scheduling needs.
Respond to phone calls, emails, and requests related to scheduling with professionalism and courtesy.
Maintain accurate records and documentation related to appointments and staffing schedules.
Troubleshoot and resolve scheduling conflicts or issues as they arise.
Support front office operations as needed to maintain smooth workflow.