Bilingual Sales Support Specialist

DLL Group

8d • Hybrid

About The Position

As a Sales Support Specialist, your role is to provide first line internal sales support to DLL’s extensive vendor, dealer, broker, and direct channels. Support the sales process from application to settlement preparation in line with supporting procedures and vendor/partner agreements. Assist the front-line sales team in meeting and achieving new business volume targets by optimizing performance with existing vendor partners and dealers. Your role will be to ensure that all transactions are processed up to settlements in a timely and accurate manner. The role is an important extension of the front-line sales team and reports to the Sales Support Team Leader.

Requirements

• Ability to deliver exceptional customer service.
• Shows Initiative and be energetic & enthusiastic.
• High level of honesty and integrity.
• Be highly motivated to exceed internal and external customer expectations.
• Prior exposure to vendor leasing/finance industry.
• 3-5 years experience in sales support within a leasing/finance organization.
• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
• Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Strong attention to detail and high level of accuracy and compliance.
• Good level of understanding of credit risk.
• Excellent communication skills (verbal & written).
• Ability to suggest improvements to systems and processes.
• Ability to effectively share knowledge.
• An ability to quickly adapt to new systems and environments.
• Ability to multi-task and manage a high level of varying requirements.
• Ability to prioritize tasks and work autonomously with minimal supervision.
• Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis.
• Problem solving skills and able to work independently.
• Ability to work effectively as part of a team.
• Proficient in Microsoft Office Tools (Teams, Outlook, Sharepoint, Word, Excel, etc).
• Bilingualism (French/English) is required.

Nice To Haves

• Tertiary qualification is an advantage.

Responsibilities

• Support the sales process from application to settlement preparation to meet and achieve new business targets.
• Serve as the prime source of information and support for sales queries such as quotes, credit applications, credit approvals, letters of offer, documentation, and settlement preparation.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Proactive pipeline management and follow-up.
• Support the generation of customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Credit, Risk, Compliance, Legal, Operations, and Asset Management teams as applicable.
• Manage requests from customers for contract information including trade-ups, buyouts, and contract status.
• Assist in resolving billings concerns, changes, invoices and collection issues.
• Support customer queries via Genesys phone queue.
• Serve as 1st line of AML process by correctly structuring customer setup and related parties and UBOs, handling alerts and liaising with AML team and compliance, adhering to all CAMS requirements.
• Co-ordinate preparation of approval conditions for settlement.
• Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Credit, Legal, Risk, Compliance and Asset Management teams, when required.
• Effectively communicate and collaborate as a team.
• Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain constant communication with Sales Support Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Strict compliance to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion constant process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Responsible for contacting and maintaining the day-to-day activities of the sales reps directly on all transactions and initiatives.
• Prepare and distribute new business volume forecast.
• Assist the commercial team to create, manage and achieve their commercial goals and sales quotas.
• Assist with implementation of new sales programs, promotions and marketing initiatives.
• Resolve Program issues (Pending, declines and deficiencies).
• Propose deal structures.
• Report on transactional activities as required.

Benefits

• Two working days per year volunteering for a local charity
• Bonus plan
• Remote working from home opportunities
• Flexible hours
• Career development opportunities: online learning, member development programs, Tuition reimbursement program.
• Outstanding Medical, Dental, Vision and Paramedical benefit programs
• Employer paid defined contribution pension plan
• Industry leading Vacation package
• Subsidized Gym membership programs
• Employee Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree