Bilingual Sales Support Rep
About The Position
Wireless Masters LLC is a nationally recognized leader in the prepaid wireless industry. Headquartered in Hilliard, Ohio, we partner with thousands of independent retailers across the country, providing the products, support, and expertise they need to grow their businesses. Our success is built on exceptional customer service, teamwork, and employees who are passionate about helping others succeed. At Wireless Masters, you're more than just an employee—you'll be part of a collaborative team that values your ideas, supports your professional growth, and celebrates your success. Every day brings new opportunities to build relationships, solve problems, and make a positive impact on our customers' businesses.
Requirements
- Must be fluent in Spanish and English
- Enjoys talking with people and providing exceptional customer service.
- Has excellent communication and problem-solving skills.
- Is motivated, organized, and detail-oriented.
- Works well independently while also being a strong team player.
- Is eager to learn, grow, and contribute to a positive workplace culture.
- Must be bilingual in English and Spanish
- A high school diploma or equivalent experience
- Strong phone and verbal communication skills
- Basic computer proficiency (familiarity with Microsoft Word, Excel, Teams, or similar tools is helpful).
- The ability to work on-site at our Hilliard, OH location from 9 am to 6 pm Monday - Friday.
Nice To Haves
- Previous customer service or sales experience (preferred but not required).
- Knowledge of the wireless industry (a plus, but not mandatory).
Responsibilities
- Building relationships with customers through outbound calls, sharing exciting promotions and new products.
- Answering inbound calls to assist customers with questions, troubleshooting, and order placement.
- Identifying opportunities to recommend additional products and services that help customers grow their business.
- Accurately documenting customer interactions in our CRM system.
- Generating sales leads and supporting special projects that contribute to the success of our growing company.
Benefits
- Medical, Dental and Vision
- Paid Holidays
- Paid Time Off and Sick Time
- 401(k) with a company match
- Short- and Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
