Bilingual Roadside Service Representative - Customer Serivce

TEN Canada (Transportation Equipment Network)•Moncton, NB

21h•Onsite

About The Position

Transportation Equipment Network (TEN) is seeking a Customer Service Representative / Bilingual Roadside Service Coordinator (CSR) to join their main contact center in Moncton, NB. This role is crucial for providing roadside assistance services across North America, 24/7. The ideal candidate will thrive in a fast-paced team environment, be positive and professional, and excel at communicating with customers in urgent situations. The position involves coordinating service requests, prioritizing customer safety, dispatching emergency road services, and ensuring customers are kept informed about their service calls. Accurate data entry into Salesforce and other systems is also a key responsibility.

Requirements

Must be bilingual in French and English.
A passion for helping people and exceeding their expectations.
Excellent time management and problem-solving skills.
Excellent verbal and written communication skills.
Intermediate computer skills.

Nice To Haves

Prior experience in roadside assistance, dispatch, mechanical experience, emergency services, or transportation industry experience a definite asset.

Responsibilities

Coordinate all service requests and understand customer requirements while demonstrating concern for the customer’s safety.
Prioritize customer safety and provide prompt service.
Dispatch emergency road service requests, gathering all necessary information for the service call.
Ensure customers remain informed about the progress and ETA of their service call.
Collaborate with the team and management for timely and appropriate service.
Ensure information is accurately entered into Salesforce and/or other relevant systems.