Bilingual Risk Management Associate

Cencora•Quebec, QC

3d•Onsite

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. The Risk Management Associate will also be assigned other duties and tasks as required.

Requirements

Minimum 2 years experience in customer service / data entry role, in an office setting
College diploma or University degree in a related field
Proactive customer focus
Ability to communicate effectively both orally and in writing
Professional / courteous / efficient telephone manner
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Ability to work independently and in a team environment
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice To Haves

Working experience in a pharmaceutical/biotech or healthcare-related industries is an asset
Bilingualism an asset

Responsibilities

Process program registrations received via fax, e-mail and phone on a daily basis
Ensure prompt updates to program database on an ongoing basis
Maintain effective communications with multiple external and internal customers
Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information
Communicate with internal and external clients as deemed necessary