Relationship Management Associate (Bilingual)
FCC / FAC•Kingston, ON
•CA$55,160 - CA$74,620•Hybrid
About The Position
As a Senior Relationship Management Associate, you’ll work with Senior Relationship Managers to manage a complex lending portfolio, strengthen customer relationships and lead loan administration activities that help producers grow their operations. You’ll support complex Ag Production financing and collaborate closely with other internal teams and financial institutions to deliver a seamless customer experience. If you’re passionate about the agriculture industry, love learning new things and enjoy building meaningful relationships, this could be the role for you.
Requirements
- Bachelor’s degree in business administration
- A minimum of one year of related administrative or financial experience (or an equivalent combination of education and experience)
- Specialized knowledge of lending and loan administration processes
- Hands-on experience applying lending and loan administration procedures, including preparing loan documentation and ensuring adherence to lending policies
- Ability to interpret complex financial statements for accurate data entry
- Bilingual (English and French) with an intermediate level of proficiency in both official languages required.
Nice To Haves
- Customer service and administration experience, ideally in a financial, law, agricultural or advisory setting
- Experience working collaboratively across teams to achieve alignment and deliver outcomes that enhance customer satisfaction
- Valid driver's license
Responsibilities
- Partner with Senior Relationship Managers to proactively build and maintain relationships with key and high‑potential customers and prospects
- Answer inquiries, offer solutions, and process requests in a thorough and professional manner, creating sales opportunities
- Ensure ongoing open communication with customers on assigned portfolio
- Enter customer and financial details into the lending system with a high degree of accuracy
- Deliver professional front desk coverage, including greeting and assisting walk-in customers, managing incoming calls, and completing administrative tasks with speed and accuracy
- Join customer visits to farms and offices, and represent FCC at industry events and meetings
Benefits
- Competitive total rewards packages
- Market-aligned and performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities
- Hybrid work options
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
