Bilingual Remote Customer Service Rep
About The Position
This is a remote position for South Carolina residents only! Bilingual Remote Customer Service Representative ¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente. Candidates must be able to read/speak Spanish fluently, including numbers and the alphabet. Pay: $14.50 per hour Home Workplace Requirements: Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiF i) that includes speeds of 100 MB download and 10 MB upload speed minimum. We supply the computer equipment. Job Summary: As a Call Center Representative placed by Paper Alternative Solutions Inc. , you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment. Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely. Join Paper Alternative Solutions Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with our team. Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.
Requirements
- Must be able to read/speak Spanish fluently, including numbers and the alphabet.
- Must have hard-lined internet access (the ability to connect the equipment provided directly to your modem, not via WiF i) that includes speeds of 100 MB download and 10 MB upload speed minimum.
- 6 months or more experience dealing with the public.
- Excellent communication skills to understand and effectively respond to callers.
- Analytical skills to rapidly review and interpret data.
- Excellent keyboarding skills with PC and Windows operating system
- Interpersonal skill to respond in a concise and courteous manner.
Responsibilities
- Receive telephone calls and provide responses to callers.
- Identify situations that require further research and monitoring.
- Record all interactions in Microsoft Dynamics Customer Service module.
- Advise supervisor of issues and problems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
