Bilingual Relationship Banker II - Mount Vernon, WA ($1000.00 SIGN ON BONUS)

U.S. Bank•Mount Vernon, WA

8d•$25 - $31•Onsite

About The Position

U.S. Bank Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, providing counsel while using a digital-first approach. They assess and address customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions based on customers’ goals. The banker builds relationships through proactive outreach and follow-up, learns about customers’ financial needs and channel preferences, and identifies solutions for new and existing clients. The role includes maintaining knowledge of consumer and business banking products and services, greeting clients and processing basic transactions, partnering with branch colleagues, opening consumer and business accounts, completing service requests, and submitting credit applications. The banker also educates clients about digital and self-service tools and uses available resources and technology to provide an accurate, consistent client experience. This role requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The position requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically, at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking both Spanish and English.
Must meet and maintain NMLS registration requirements under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ underlying needs using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Ask questions to understand customers’ financial needs and preferred banking channels.
Identify and recommend solutions for new and existing clients based on their needs.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience by greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital products and self-service technologies.
Use available resources and technologies to optimize the client experience and ensure operational accuracy.

Benefits

Healthcare coverage, including medical, dental, and vision
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation, from two to five weeks depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension