Bilingual Relationship Banker 1 - Palm Springs, CA (36hrs) - Bilingual Spanish and English

U.S. Bank•Palm Springs, CA

19d•$22 - $27•Onsite

About The Position

U.S. Bank Relationship Bankers build face-to-face relationships with customers, assess and address their banking needs, obtain and process customer and account information, educate clients about deposit and loan products and services, and recommend financial solutions based on individual goals. The role includes originating and closing consumer loans, opening accounts, and opening and/or closing the branch. The position requires business-level proficiency in Spanish and English and NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role is based at a U.S. Bank location for all scheduled workdays. The stated schedule is 36 hours. The listed pay range is $21.68–$26.50; the actual range may vary by job location. Benefits are subject to eligibility requirements.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking both Spanish and English.
Ability to meet and maintain NMLS registration requirements, including applicable criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify a customer’s true needs while applying a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, asking questions, and learning about clients’ financial needs and banking channel preferences.
Identify solutions for new and existing clients by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent, optimal client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients effectively.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients proactively on emerging and self-service digital products and services to help meet their financial needs.
Use available resources and technologies to optimize client experience and provide accurate, operationally excellent service.
Originate and close consumer loans and open and/or close the branch.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.