Bilingual Reimbursement Specialist - 20-month contract

Cencora • Quebec, ON

7d • CA$39,936 - CA$67,496

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. The Reimbursement Specialist will be responsible for coordinating and managing all aspects required to obtain prescription drug coverage for patients. This includes coordinating cases with insurance companies, physician’s offices, and healthcare professionals to maximize reimbursement solutions, and coordinating documents, submissions, and all related paperwork to insurance companies and public/federal funding programs. The role also involves implementing Financial Means Test as required, coordinating pharmacy processes once funding is obtained, and acquiring in-depth knowledge of public, private, and federal funding mechanisms. The specialist is also responsible for reporting all Adverse Events to the assigned units/departments and may be assigned other duties as required.

Requirements

• Post-secondary education or equivalent in a related discipline
• Minimum of 2 years experience in customer service, in an office setting
• Strong proficiency in Microsoft applications (Outlook, Word, Excel)
• Professional / courteous / efficient telephone manner
• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Attention to detail
• High School Diploma/GED or equivalent experience required
• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required

Nice To Haves

• Experience in the healthcare, pharmaceutical or insurance industry is an asset
• Bilingualism, French/English is an asset
• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred

Responsibilities

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
• Coordinate cases with insurance companies, physician’s offices and healthcare professionals in order to maximize reimbursement solutions
• Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs
• Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage
• Coordinate pharmacy processes required once funding has been obtained
• Acquire in depth knowledge of public / private and federal funding mechanisms
• Responsible to report all Adverse Events to the assigned units/departments
• The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time.

Benefits

• Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree