Spécialiste de Remboursement Bilingue - Bilingual Reimbursement Specialist

Cencora•Quebec, NT

1d•CA$43,800 - CA$68,640

About The Position

This role supports Cencora’s patient and provider support and pharmaceutical commercialization services in Canada through its Innomar Strategies business. The specialist assists reimbursement processes to support timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows. The role coordinates benefits documentation, case updates, follow-ups, and reimbursement communications; resolves routine issues and documentation gaps; and maintains accurate case and system records. It also monitors reimbursement trends and escalation indicators, works with internal and external stakeholders, and contributes to process improvements and operational readiness. The role also includes patient and provider support activities such as outbound calls, adverse-event reporting and related follow-up with patients or treating physicians, responding to clinical product and client-specified procedure requests, and interacting with patients, family members, physicians’ offices, pharmacists, nurses, and other healthcare professionals. The specialist evaluates clinical information to identify appropriate next steps and provide clinical details for decisions, maintains current reference materials and scientific information, and may deliver product training and coordinate product testing or administration where applicable. On-call availability may be required. The standardized job profile is described as a non-contractual reference and does not alter actual duties, reporting lines, working conditions, compensation, or other employment terms. The schedule is full time. The listed salary range is $43,800–$68,640 CAD.

Requirements

Post-secondary education or equivalent in a related discipline.
A bachelor’s degree or related nursing degree, or an equivalent combination of experience and education, is required.
At least 2 years of customer service experience in an office setting.
A minimum of 3–5 years of experience in nursing and related healthcare fields is stated in the job description.
Bilingual French and English proficiency is required, including oral and written communication.
Strong proficiency in Microsoft applications, including Outlook, Word, and Excel.
Essential clinical and pharmaceutical knowledge.
Strong patient-management experience.
Strong analytical, design, and problem-solving abilities.
Ability to multitask while managing parallel processes.
Ability to make sensible, professional suggestions to clients concerning patient cases.
Effective interpersonal and leadership skills.
Strong organizational skills and attention to detail.
Ability to use a computer effectively.
Advanced knowledge of the pharmaceutical distribution industry.
Working knowledge of an automated warehouse operating system.
Strong business and financial acumen.
Strong analytical and mathematical skills.
Ability to communicate effectively orally and in writing.
Ability to consistently meet deadlines.
Ability to resolve issues effectively and efficiently.
Excellent presentation skills.
Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs.
The successful candidate may have daily contact with unilingual English-speaking customers, patients, or peers on cross-functional teams.

Nice To Haves

General knowledge of reimbursement, patient assistance programs, and database components and functionality.
Experience in the healthcare, pharmaceutical, or insurance industry.

Responsibilities

Make outbound calls in accordance with established protocols.
Complete adverse-event reports and related follow-ups with patients or treating physicians.
Handle requests related to clinical product support, client-specified procedures, and other services.
Interact with internal and external contacts, including consumers and family members, physicians’ offices, pharmacists, nurses, and other healthcare professionals involved in patient care.
Maintain organized, readily available reference materials and stay current on scientific information and medical literature, including client-provided materials and product training.
Accurately evaluate clinical information and determine appropriate actions to reduce potential risks; provide clinical details to support decisions based on a clinical plan.
Provide training on supported products and coordinate testing and/or product administration where applicable.
Assist reimbursement processes to support timely, accurate, and consistent handling of coverage-related requests.
Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement communications to advance cases.
Resolve routine reimbursement issues, documentation gaps, and workflow exceptions.
Maintain accurate case records, reimbursement documentation, and system updates for operational visibility, reporting readiness, and workflow control.
Monitor reimbursement trends, recurring issues, and escalation indicators to support proactive resolution and service continuity.
Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
Contribute to process improvements, workflow updates, and operational readiness efforts.
May be required to remain on call or standby.