Bilingual Referral Case Manager/Medical Records | Westminster

CLINICA family health • Westminster, CO

7d • Onsite

About The Position

In this fast-paced dual role, you’ll manage a high volume of tasks efficiently while serving as an advocate for patients and the broader community. You’ll facilitate timely referrals when care falls outside of Clinica’s scope—helping ensure underserved individuals are not left without access to essential services. Behind the scenes, you’ll support high-quality, continuous care by gathering and accurately documenting critical medical information, enabling patients to move forward smoothly on their care journey.

Requirements

• Bilingual in English and Spanish.
• High School Diploma or GED.
• Attention to detail: Consistently accurate work, catching errors before they impact patient care.
• Teamwork: Collaborate with others to support patients and shared goals.
• Professionalism: Communicate clearly, dependable, manages challenges appropriately in the workplace, and treats others with respect.

Nice To Haves

• Comfortable learning and working in multiple healthcare systems.
• Curious and willing to ask questions as you learn.
• Detail-oriented and take pride in getting things right.
• Ability to juggle priorities and take action to get work done on time.
• Customer service star.

Responsibilities

• Partner with providers and medical assistants to coordinate referrals that connect underserved patients to essential care such as physical therapy, vision services, and orthopedic specialists.
• Carefully assess insurance coverage, patient location, and urgency to remove barriers and ensure timely access to care.
• Send referrals and medical records securely and accurately, so outside providers have what they need to treat patients.
• Support care teams by promptly prioritizing and responding to referral and records requests, both in person and through instant messaging.
• Obtain Emergency Room records to help ensure seamless follow-up care for patients after hospital visits.
• Keep patient charts complete and up to date by scanning, documenting, and organizing intake forms, referrals, and medical records.

Benefits

• Medical
• Dental
• Vision
• FSA/HSA
• Life and Disability
• Accident/Hospital Plans
• Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED