Bilingual Referral Coordinator

CenterWell • Jacksonville, FL

2d • $39,000 - $49,400 • Onsite

About The Position

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments. You will report to the Medical Referrals Supervisor. The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation. You will manage both incoming and outgoing phone calls approximately 80% of the time. Use your skills to make an impact. This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Must be passionate about contributing to an organization focused on improving consumer experiences.

Requirements

• 2 years of hands-on referrals healthcare experience in a clinical setting, preferably within the Medicare population
• Must be Bilingual English/Spanish
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Proficient in medical terminology
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• Must be screened for TB

Nice To Haves

• Bachelor's Degree in Healthcare or Business Administration
• Knowledge of ICD 10 and CPT coding
• Medical Assistant or Professional State Certifications related to healthcare

Responsibilities

• Schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office.
• Performs basic administrative/clerical/operational/customer support/computational tasks.
• Gathers and communicates all relative information and preparation instructions to patient and referring providers.
• Manages both incoming and outgoing phone calls approximately 80% of the time.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree