Bilingual Receptionist 2

CenterWell•Orange, FL

About The Position

The Receptionist 2 is responsible for front desk operations at a healthcare facility, ensuring a smooth and welcoming experience for patients while supporting the medical team with administrative work. The role welcomes patients, provides administrative support, and takes on team-lead responsibilities within a physician practice or center. It requires independent initiative and judgment in advanced administrative, operational, and customer-support duties, with broad guidelines and little oversight. The position may involve travel to support multiple centers and may include taking on center administration duties when the Center Administrator is absent. This is a patient-facing role and participation in the company’s TB screening program is required if selected.

Requirements

High school diploma or GED.
At least 1 year of medical reception experience.
Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.
Passion for contributing to an organization focused on continuously improving patient experiences and care.
Excellent customer service and phone etiquette.
Team-oriented approach and positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.
Bilingual in English and Spanish.

Nice To Haves

Experience leading a team or department.

Responsibilities

Welcome patients and visitors professionally in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Maintain and update patient records accurately and confidentially using EMR and CRM systems.
Ensure patient accounts are updated correctly and, when applicable, collect copayments at the time of visits.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Provide administrative assistance, including monitoring performance metrics, conducting team huddles, and taking on center administration duties when the Center Administrator is absent.
Serve as a subject matter expert for the receptionist team and provide training and guidance as needed.
Travel to support multiple centers as needed.
Address and resolve patient or staff issues, escalations, and complaints.
Coordinate daily priorities and work activities for an administrative work group and/or external vendors, monitor progress toward schedules and goals, and oversee others or own a primary administrative process or program.