FRAN Bilingual Receptionist

Catholic Community Svcs Foundation • Salem, OR

9d • Onsite

About The Position

Provide administrative support to FRAN Family Resource Advocacy Network (FRAN) Center that serves as a community gathering place, collaborative hub for social service partners, and a space that ensures accessible support for navigating social services and self-sufficiency programs. This role provides bilingual (English/Spanish) receptionist services and administrative support to the program staff managing the services at the FRAN center.

Requirements

• High School Diploma or GED
• 1 year of office or administrative experience
• Bilingual (Spanish/English) is required
• Proficient in computer skills with Microsoft Word and Excel.
• Customer service techniques.
• General office and keyboarding skills.
• Maintain confidential information.
• Work with all the people in a respectful manner.
• Complete projects and meet deadlines.
• Accurate and detailed.
• Prioritize workload and multi-task.
• Operate a multi-line phone system.
• Effectively communicate (written, and orally).

Nice To Haves

• Prior customer service experience

Responsibilities

• Greets all walk-in customers and staff respectfully and professionally.
• Answers telephone promptly, respectfully, and professionally. Screens and directs calls; assists caller in locating appropriate staff in a respectful manner. Provides Spanish translation for phone calls and clients.
• Defuse situations and provide general information to clients on the phone and/or in person; determine need for crisis intervention or immediate attention of the counseling staff and/or the nurse practitioner, and proceed according to proper crisis procedures.
• Makes and cancels appointments on computer and provides information to customers regarding appointment times.
• Notifies staff member of visitor/appointment arrival and ensures they receive visitor in a timely manner.
• Distributes and collects “Customer Satisfaction Survey” forms as requested by Program Directors.
• Keeps reception, waiting areas, and restrooms neat, tidy and free of clutter.
• Ensures individual confidentiality at all times.
• Instruct individuals we serve regarding their right to file grievances.
• Maintains professional demeanor and behavior; dresses in business casual attire.
• Ensures supply of intake paperwork is available for multiple programs and resources.
• Ensures mail is prepared for pickup. Sends all mail, incoming faxes, and miscellaneous items that are received at the reception area to the appropriate staff and/or destination.
• Takes payments and writes receipts as necessary.
• Assists with reminder calls as required.

Benefits

• 4 weeks Accrued Paid Time Off (PTO) per year
• Employer contribution to Employee/Spouse/Dependent medical coverage
• 401(k) Retirement Plan Employer Match
• Flexible Spending Accounts Medical/Dependent Care (FSA)
• Health Savings Account (HSA)
• Employer Paid Group Life Insurance Plan
• 6 Paid Holidays/ Holiday Pay
• Mileage Reimbursement
• Jury Duty Paid Leave
• Bereavement Leave
• Annual performance evaluations
• Employee appreciation events
• Employee Assistance Program
• Multiple Dental Plan Options
• Vision Plan Options
• Voluntary Life & AD&D Insurance
• Supplemental Insurance
• Discount Gym Memberships with Certain Medical Enrollment
• On the Job Training & CPR/First Aid Certification
• Bilingual differential pay on top of hourly rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED