Bilingual (Spanish/English) Receptionist- BUFFALO OFFICE

Erie County Bar Association Volunteer Lawyers Project•Buffalo, NY

2d•Hybrid

About The Position

The Erie County Bar Association Volunteer Lawyers Project (VLP) is seeking one (1) full-time Bilingual (Spanish/English) Receptionist for our law office in Buffalo, NY. The Bilingual (Spanish/English) Receptionist will assist with intakes, referrals, reception, and provide a range of administrative support within the firm. This position is to be in the office 4 days per week (Tuesday through Friday) and may work remotely 1 day per week (Monday). VLP is a mixed-model civil legal services program that coordinates direct representation by pro bono attorneys and by our staff attorneys in our two locations: Buffalo and Batavia, NY. The Buffalo office handles a wide variety of civil legal services, with a focus on involving pro bono lawyers in the delivery of our services to clients. The Batavia office provides immigration representation to individuals detained in the Federal Detention Facility in Batavia, NY. This position will work out of our Buffalo, NY office with the ability to work a hybrid remote/in-office schedule after the successful completion of the 90-day introductory period.

Requirements

At least two years of experience working at a law firm or legal services agency.
Fluent in both Spanish and English.
Ability to work independently, as well as collaboratively.
Ability to problem solve and see complex tasks through to completion.
Excellent verbal and written skills.
Ability to multitask and be flexible in an office with high volume that moves at a quick pace.
Required to use and maintain our electronic case management system (Legal Server) and successfully use other required technology, including but not limited to Microsoft Teams, SharePoint, and Microsoft Office (Outlook, Word, and Excel).

Nice To Haves

Experience with case management systems (especially Legal Server) and databases are preferred.

Responsibilities

Check general voicemail boxes and log incoming calls in Legal Server daily
Make appropriate referrals to other legal services providers, government agencies, social service organizations, or community resources when VLP cannot assist
Correspond with potential clients using various methods including phone, email, letters, and text messaging
Conduct client intakes, as assigned, utilizing the LegalServer case management system
Work effectively with clients who may have limited English proficiency, disabilities, or other barriers to accessing legal services, using appropriate language access and accommodation procedures
Assist potential clients that come to the office seeking assistance without an appointment
Greet clients that present with an appointment and direct to appropriate staff member
Process mail and faxes
Administrative duties including filing, mailings, taking notes for staff meetings, and other administrative duties
Other duties as assigned.

Benefits

90% employer paid health insurance premiums
Health Reimbursement Arrangement account
Long-term disability insurance
Life/AD&D insurance
Pension contributions
Employee Assistance Program
FSA (pre-tax employee contribution)
Dependent Care FSA (pre-tax employee contribution)
Transportation account (pre-tax employee contribution)
403b plan (pre-tax employee contribution)
Notary application and renewal fees covered
Attorney registration fees covered (if applicable)
Eligible employer for Public Service Loan Forgiveness (PSLF)
Eligible employer for District Attorney and Indigent Legal Services Attorney Loan Forgiveness program (DALF)
18 paid holidays including the time between December 24th and January 1st
11 vacation days and 2 personal days in year one
15 vacation days and 4 personal days in year 2 (vacation caps at 23 days starting in year 6)
10 sick days each year (5 are frontloaded; 5 are accrued)
2 Sunshine Days to be used between Memorial Day and Labor Day (prorated for staff hired between those holidays)
Flexible schedule
Discourages weekend work, encourages utilizing PTO
Dedication to diversity and inclusion