Bilingual Receptionist
About The Position
The Bridge is seeking a Bilingual Receptionist to provide quality customer service to clients, donors, agency stakeholders, and staff, fostering a customer-focused and professional environment while offering administrative support. The role involves greeting visitors, managing access to the facility, monitoring building safety via camera feeds, and maintaining a comprehensive booking system for meeting rooms and equipment using Microsoft Office Suite. The receptionist will also assist the Executive Manager with various administrative tasks, including correspondence, and perform diverse clerical duties for other employees, such as faxing, copying, and assisting with client files and new hire packets. Additionally, the position requires maintaining the cleanliness and order of the front office, visitor lobby, and children's entertainment area. The role also includes assisting with training setups, troubleshooting technical issues, and providing support to the hotline, non-residential, and human resources departments as needed.
Requirements
- A High School Diploma/GED required.
- Must have a working knowledge of MS Office suite of programs, specifically MS Word and Excel.
- Excellent communication skills; both verbal and written.
- Must have own reliable transportation.
- Bilingual; English/Spanish.
- Must pass criminal background investigation check.
- Must be authorized to work in the U.S.
- Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.
Responsibilities
- Provide quality customer service to all clients, donors, agency stakeholders and staff.
- Create a customer focused and professional environment.
- Provide administrative support.
- Greet callers, obtain reason for visit, take details and inform relevant staff of visitor’s arrival.
- Restrict access to facility to ensure only authorized personnel enter the facility after regular business hours.
- Monitor safety of the building by viewing camera feed.
- Maintain comprehensive booking system for meeting rooms and equipment, agency snack and other departmental needs.
- Assist the Executive Manager with overflow work by typing letters, memos, handling e-mail correspondence and contacting board members.
- Perform varied clerical and administrative duties for other employees, including but not limited to, sending faxes, collating documents to make blank client files, copying and collating new hire packets for HR, assisting with triage procedures for the non-residential department, as necessary.
- Sort and date incoming mail, and distribute mail to relevant staff.
- Maintain professional environment for front office by ensuring cleanliness and order in visitor lobby and ensuring the cleanliness and order of the children’s entertainment area.
- Assist with training set-ups, which is to include but not limited to; setting up the projector and laptops, troubleshooting technical issues, providing Wi-Fi passwords and making copies, as necessary.
- Assist in the hotline, non-residential and human resources department as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
