Bilingual Receptionist

Hide and Seek Recovery•Plano, TX

8d•Onsite

About The Position

HNS Recovery is seeking a seasoned Receptionist with a solid background in office administration and exceptional client service skills. This position is ideal for someone who thrives in a fast-paced environment and is proficient in managing multiple administrative tasks simultaneously.

Requirements

At least 3 years of experience in office administration and managing a front desk.
Proficiency in Microsoft Windows, Excel, Word, and Outlook.
Strong written and verbal communication skills.
Must have a background in customer service; able to engage positively with clients and team members.
Must be detail-oriented with a capability to handle complex information.
Strong ability to multitask and manage various tasks simultaneously.
Cheerful disposition, reliable, and timely.
Ability to work and adapt in a fast-paced environment, responding to changing business needs effectively.
Proficiency in English and Spanish is REQUIRED.

Responsibilities

Greet and welcome incoming guests with professionalism and warmth.
Maintain a full-time presence at the front desk.
Efficiently handle over 300 calls daily, ensuring accurate identification of clients or consumers.
Diligently update and maintain our computer systems with all incoming information or changes and notify relevant caseworkers as necessary.
Answer and accurately route all incoming phone calls to the appropriate departments.
Maintain and update phone lists and spreadsheets.
Undertake additional administrative duties as assigned by Management.
Continuously provide professional, courteous, and exceptional client experiences.