Remote Bilingual Receptionist

Rebecca Kitson Law

5d•Remote

About The Position

Rebecca Kitson Law (RKL) is seeking a motivated, empathetic, and detail-oriented professional to join our Administrative Team as a remote Bilingual Receptionist. This role requires someone who excels at building rapport and supporting prospective and active clients with compassion and a positive, resilient mindset. This position is a client's first experience with the firm. Many families arrive with fear or uncertainty, and the receptionist in this role sets the tone for our firm - offering a calm, informed, and welcoming presence that helps clients feel heard and supported from the very first contact is crucial. This role's primary focus is to guide clients to the right team member or team, but it will also handle daily projects to support the firm's administrative functions.

Requirements

Fully bilingual in Spanish and English (speaking, reading, writing, listening, and comprehension).
Strong and professional call etiquette using cloud-based VoIP (personable, respectful, patient, and emotionally grounded during conversations).
High capacity to answer 50+ calls a day, return calls, and minimize hold times.
Strong ability to build trust through a warm, compassionate, people-centered approach.
Exceptional attention to detail, organization, and data accuracy.
Ability to work independently, manage time well, and stay focused in a remote environment.
Windows computer required (not Mac).

Nice To Haves

Prior reception experience strongly preferred.
Highly proactive and internally motivated.
Thrives in a role where compassion and close attention to detail work together.
Knowledgeable with CRM and software such as Monday.com, Lawmatics, Microsoft, or similar.

Responsibilities

Greet callers with a professional, emotionally grounded, and personable tone.
Build rapport with compassion, active listening, and cultural humility.
Gather necessary information to know who is calling, their needs, and where they need to go.
Transfer calls to the appropriate team member or team.
Collect payments accurately.
Log notes and call summaries to the appropriate client matter.
Process and sort daily mail.
Support administrative functions with projects.