Bilingual Receptionist/Scheduler (Spanish) FULL TIME

Talking Tadpoles•Benbrook, TX

1d•Onsite

About The Position

Talking Tadpoles is seeking a supportive and fast-paced Bilingual Receptionist/Scheduler (Spanish) to foster professional growth. This role involves daily interaction with parents and children, contributing to a fun and collaborative team environment. At Talking Tadpoles, we are dedicated to providing exceptional and compassionate therapy to help children and their families reach their goals. The Office Coordinator position is a vital part of the administrative team and serves as the first point of contact for families. This role delivers excellent customer service to patients, their families, referring physicians, and therapists. The ideal candidate is highly organized, customer/client-focused, self-motivated, reliable, and possesses a keen attention to detail, excellent time management skills, exceptional interpersonal skills, and the ability to adapt to new processes quickly. This role requires a mix of high-quality personal engagement with families and other team members on the phone, in person, and through email.

Requirements

Bilingual in Spanish
Ability to use computers, tablets, and electronic health record systems for documentation, scheduling, and communication
Ability to maintain professional boundaries, ethical conduct, and confidentiality at all times
Ability to maintain regular, punctual attendance
Ability to arrive to assigned locations at required time
Ability to work scheduled hours
Meticulous attention to detail over the course of the workday
Ability to sustain physical and mental activity throughout a scheduled workday
Ability to remain calm and professional in emotionally charged or high-stimulation environments

Nice To Haves

Do not hire guardians or siblings of current or former patients.

Responsibilities

Establish and maintain patient records in hard-copy and electronic formats
Use exceptional written and verbal communication in English with families and clients of Talking Tadpoles via phone, text, email or in person
Maintain confidentiality and compliance with HIPAA regulations in all interactions.
Support therapists in maximizing their schedules and accommodating families' changing needs and availability through reschedules.
Collect payment at time of service
Serve as liaison for parent/caregiver(s) between all departments (clinical, administrative, billing, etc.) at Talking Tadpoles.
Maintains attendance policy with families by discussing attendance requirements and following up to offer reschedules.
Performs Supply Order monthly
Represent the clinic in the community in a professional manner