Bilingual Program Specialist

Futurpreneur•Toronto, ON

2d•CA$70,000 - CA$70,000•Hybrid

About The Position

As a Bilingual Program Specialist, you will be at the forefront of Futurpreneur’s initiatives to support young entrepreneurs across Canada. You will play a key role in delivering initiatives that empower young entrepreneurs while also contributing to other projects as needed. Your responsibilities will include designing, coordinating, and delivering bilingual programs tailored to the diverse needs of entrepreneurs from all backgrounds. Reporting to the Director, Entrepreneurship Program, this role involves frequent coordination across departments, working closely with regional teams in entrepreneurial community management, Partnerships, Marketing, and Communications, Client and Mentoring Experience and Community Engagement while also collaborating with other internal and external stakeholders to achieve program goals. This existing role is a permanent, full-time position that can be located in either Montreal or Toronto. The incumbent will be working on our hybrid work model (minimum 2 days in the office).

Requirements

Relevant experience may include education with a focus in Business or Project Management or equivalent hands-on career experience
Proven experience in program development, coordination, and delivery, preferably with a focus on newcomers, immigrants, or diverse communities
Familiarity with the Canadian immigration system, newcomer experiences, and the entrepreneurial ecosystem
A strong network within the newcomer support ecosystem
Experience working with entrepreneurs or business start-ups, business plans and cash flows
Experience in planning, coordinating, and delivering successful programs/initiatives
Bilingual proficiency in both French and English, both written and oral, as you will be required to work on a daily basis with non-bilingual team members and clients across Canada and at Head office in Toronto
Ability to convey information clearly and engage effectively with participants, stakeholders, and partners
Proven ability to build and maintain relationships with stakeholders, community organizations, and potential program participants
Team player with the ability to collaborate across departments and with external partners
Experience working in cross-functional teams
Strong organizational and project management skills
Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities
Proficiency in collecting and analyzing program data
Ability to derive insights and recommendations for program improvement
Comfortable using technology and digital platforms for program coordination, virtual events, and
Resilience and problem-solving skills
Ability to work effectively with individuals from diverse cultural backgrounds
A commitment to promoting diversity, equity, and inclusion within the entrepreneurship ecosystem
Alignment with Futurpreneur’s values and commitment to the mission/purpose of the organization
Be a role model for Futurpreneur’s organizational culture by creating a positive impact at every touchpoint with people

Nice To Haves

Any relevant certifications in project management, program development, or related fields would be beneficial

Responsibilities

Develop and implement new programs/initiatives for Futurpreneur (75%)
Work with the Director, Entrepreneurship Programs, to create and oversee the plan for new programs and initiatives, including the identification of measurement and evaluation metrics
Conduct market research to analyze the challenges entrepreneurs face
Collaborate with internal teams and external stakeholders, including funding partners, to design impactful training programs
Deliver training programs for young entrepreneurs, notably by facilitating or co-facilitating workshops and webinars, while helping them build and grow their networks.
Identify opportunities to collaborate with relevant organizations and programs to strengthen and enhance our service offerings.
Manage program delivery, including scheduling, quality control, and participant engagement
Monitor and report on program performance and impact
Engage with key stakeholders to identify and create tools and templates to facilitate the rollout of new programs and projects, as well as the creation of asynchronous training resources
Engage in continuous improvement and innovation of programs and initiatives by creating and optimizing asynchronous learning content and resources, and by using artificial intelligence tools and solutions when appropriate to improve efficiency, personalization, and accessibility of learning
Be required to travel across Canada when needed to support the delivery and implementation of events and workshops related to their responsibilities
Manage budgets and expenses as required
General program delivery support (25%)
When needed, coordinate, implement, and report on the delivery of Futurpreneur’s programs/initiatives for entrepreneurs, including webinars, online workshops, and in-person workshops, in collaboration with other team members responsible for dedicated initiatives
Collect and review data to report on key performance measures, impact measures, and outcomes of ongoing programs
Support the collection and interpretation of user experience and client satisfaction metrics
Identify gaps and make relevant recommendations to evolve and adapt existing offerings
Plan and coordinate the implementation of improvements
Regularly gather information about competing programs, trends, and best practices
Attend program-related events
Collaborate with Marketing & Communications for program-related internal and external communications
Participate in team planning and brainstorming discussions
Support in gathering quantitative and qualitative data to validate new ideas
Support in documenting forward-looking roadmaps of all programs