Bilingual Program Supervisor

LCFS•Evergreen Park, IL

6d•Hybrid

About The Position

This is a management position responsible for leading a team of direct service child welfare professionals. The role involves partnering with children, parents, and community providers to assess, plan, evaluate, and make linkages for in-home stabilization, prevention, safety, permanency, and well-being outcomes. The supervisor will train program staff, facilitate team meetings, and oversee the implementation and referral of individualized services for youth and families. This position requires compliance with electronic record-keeping systems, preparation of service plans, and maintenance of client files. Continuous quality improvement, effective supervision, mediation, problem resolution, and crisis response are key aspects of the role. The supervisor will review intake information, client referrals, and written documents generated by staff. Attendance at court hearings, case reviews, and meetings is expected. The role also involves reviewing funding source policies, training staff on their implementation, and ensuring prompt handling of unusual incidents. Participation in community groups to promote agency programs and network with the community is also part of the responsibilities. A welcoming and receptive environment must be provided in all interactions, with a continuous development of self-awareness related to diversity, inclusion, and equity issues. Other duties as assigned.

Requirements

Ability to drive one’s own vehicle and transport children, youth, and adults as needed.
In-depth knowledge of child welfare systems, regulations, and best practices.
Strong case management skills, including assessments, service planning, and progress monitoring.
Ability to advocate for children's rights and best interests within the child welfare system.
Ability to communicate fluently in both spoken and written Spanish to effectively serve Spanish-speaking clients and stakeholders.
Excellent communication skills, both verbal and written, for effective interaction with families, children, professionals, and agencies.
Ability to provide crisis intervention and support to children and families facing challenging circumstances.
A Master’s degree in Social Work or a related Human Service field with a minimum of 2 years of experience in Child Welfare is required.
Candidate must have CWEL certification.
Management experience involving multiple staff, characterized by staff development and stability, is also required.
The ability to plan, organize, and communicate effectively in a management capacity is essential.
Regularly required to talk or hear.
Frequently required to sit.
Occasionally required to stand; walk; use hands to finger, handle or feel objects, or controls; reach with hands and arms.
Capable of operating standard office equipment, including a computer and keyboard, and typical business machines such as a fax machine and copier.
Must occasionally lift and/or move up to 20-30 pounds.
Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
Required to have valid driver’s license, auto insurance and must be able to safely operate a motor vehicle.
Demonstrates foresight in recognizing problems and vision in identifying and implementing solutions.
Demonstrates ability to quickly gather pertinent facts, weigh options and make decisions in critical situations while informing and consulting with others as needed.

Nice To Haves

May work evenings, weekends, and occasional holidays.
Willingness to travel through high-risk communities as needed.
Participates in annual professional development and/or advocacy regarding inclusion.

Responsibilities

Leading a team of direct service child welfare professionals in partnering with children, parents, and community providers to assess, plan, evaluate, and make linkages for in-home stabilization, prevention, safety, permanency, and well-being outcomes.
Training program staff in their role, ensuring the development of a skilled and dedicated team.
Facilitating regular team meetings to discuss case progress, share information, address challenges, and promote teamwork and collaboration among staff members.
Implementation and referral of individualized and targeted services for youth and families, such as counseling, respite, mentoring, educational support, case management, crisis intervention, and continual language to services to meet the specialize needs of children/families.
Complying with all requirements regarding utilization of the DCFS electronic record-keeping system (SACWIS).
Preparing written service plans for each client as required by DCFS contract.
Maintaining up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant, regulatory, licensing, or accrediting body’s.
Implementing continuous quality improvement in all aspects of performance.
Providing regular and effective supervision, mediation, problem resolution, oversight and crisis response to staff by effectively responding to workforce, parent, child, provider and other stakeholder concerns and demonstrating the ability to effectively manage crisis and difficult case situations.
Reviewing intake information of clients referred for services and determining if the referral will be accepted.
Reviewing all written documents generated by staff.
Attending court hearings, case reviews, staffing, and meetings as needed.
Reviewing funding source policies and procedures and training staff on the implementation of these procedures.
Ensuring that staff handle unusual incidents in a prompt and effective manner.
Participating in various collateral and community groups to promote agency programs and to network with the community, creating community linkages and opportunities.
Providing a welcoming and receptive environment in all contacts with clients, agency, staff and collateral contacts.
Developing understanding and continuously developing self-awareness related to diversity, inclusion, and equity issues.
Performing other duties as assigned.
Communicating regularly through individual, supervisory and group meetings to implement Agency and programmatic goals and requirements.
Providing accurate and timely feedback to each employee under his/her supervision and demonstrating ability to analyze employee performance.
Facilitating a positive work environment where staff feel free to communicate openly.
Responding to incidents and complaints in a timely manner and appropriately informing and consulting with their chain of command.
Ensuring program is effective in producing desired outcomes and program goals and deliver services at required capacity.
Demonstrating ability to quickly gather pertinent facts, weigh options and make decisions in critical situations while informing and consulting with others as needed.
Working with staff to support and implement management decisions.
In all aspects of their work presenting as a role model to others, behaving in a way which actively supports LCFS as a welcoming community, promoting diversity and inclusion in the workplace and collaborating with others to further equity and dismantle barriers to a more inclusive experience of community.
Participating in annual professional development and/or advocacy regarding inclusion.
Following all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body.
Maintaining confidentiality of client, staff, and agency information.
Reporting any known or suspected breaches of confidentiality in accordance with policy.
Reporting possible misconduct or relevant errors/ oversight in a timely manner and responsibly addressing related issues with chain of command.
Ensuring all written and oral communication skills are appropriate for their position.
Consistently conveying clear, accurate, timely, and respectful communication appropriate for the situation.
Informing appropriate management staff when incident occurs or a crisis situation.
Interacting effectively with all levels of clients, staff, interns, volunteers and external stakeholders.
Informing appropriate management staff when an incident occurs.
Maintaining professional boundaries with clients/residents, staff, interns, volunteers, and vendors.
Successfully sharing skills and concepts with others and working effectively with others under time and environmental pressures.
Demonstrating sound judgement and foresight in safety awareness and in daily work.
Notifying, in a timely manner, the supervisory chain of any incidents or circumstances that need attention.
Reporting all suspicions or allegations of abuse immediately to their supervisor.
Ensuring appropriate utilization of materials and resources and minimizing waste.