Bilingual Program Services Case Coordinator
Sevita•West Springfield, MA
•Onsite
About The Position
As the Program Services Case Coordinator, you will play an essential role in supporting Adult Day Health participants by coordinating services, maintaining accurate documentation, assisting with admissions, and ensuring continuity of care across internal teams and community providers. This position offers the opportunity to make a meaningful impact while helping participants achieve their clinical, social, and community goals.
Requirements
- Bachelor’s Degree in a social services–related field required
- Bilingual in English and Spanish required
Nice To Haves
- Two years of experience providing direct or indirect support services in a medical and/or rehabilitation setting
- Experience working with individuals with disabilities preferred
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Compassionate, reliable, and responsible approach to supporting participants
- Commitment to the organization’s mission and values
Responsibilities
- Coordinate and oversee individualized participant programs to support clinical, social, and community-integration needs
- Assist participants and families in understanding program goals, services, and processes
- Serve as a primary point of contact for families, providing communication, resources, and support
- Review evaluations, progress notes, and discharge documentation to ensure accuracy and coordinated care goals
- Maintain complete and accurate participant records and documentation
- Support discharge planning and follow-up coordination
- Coordinate internal medical appointments and track required annual medical documentation
- Communicate with healthcare providers, community resources, and external partners to promote continuity of care
- Assist with training new staff involved in participant medical coordination, as needed
Benefits
- Competitive Pay: $23–24/hour
- Full Benefits Package
- Medical, dental, and vision benefits
- 401(k) retirement plan with company match
- PTO beginning on your first day
- Paid holidays for full-time employees
- Employee referral bonuses
- Employee discount program with access to 30,000+ discounts
- Supportive and collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
