Bilingual Pharmacy Support Specialist

Loblaw Companies Limited•Montreal, QC

8d•CA$60,000 - CA$82,500•Hybrid

About The Position

This role is responsible for providing second-level pharmacy systems business support for store-level pharmacy systems and applications, primarily for Quebec. The incumbent will evaluate testing, create user documentation for functional processes and data conversions of pharmacy management systems, and provide on-site support when required. They will also perform impact analysis and develop functional solutions for third-party adjudication issues, programs, and initiatives. This is a 1-year term contract position.

Requirements

Advanced level of initiative and judgment to organize and prioritize tasks, workload, and projects.
Courtesy, tact, and diplomacy in dealing with colleagues.
Bilingual – English and French.
Excellent problem-solving and interpersonal skills.
Ability to successfully manage competing priorities.
Experience and understanding of expanded scope of pharmacy practice (e.g., Medication Reviews, Injection Services, Prescribing, etc.).
Experience with Retail/Long Term Care aspect of pharmacy services.
High level of proficiency in Microsoft Office applications.
Ability to work flexible hours.
Ability to work independently as well as in a team environment.
Two to three years of similar and/or related work experience and pharmacy practice experience in Quebec.
Two to three years of advanced experience/knowledge of current pharmacy business practices, prescription claims processes, workflows, and pharmacy legislation, including in-depth knowledge of provincial and third-party drug plan rules and adjudication processes in Quebec (national knowledge an asset).
Two to three years of Pharmacy Assistant experience or management at store level or a successfully completed Pharmacy Technician Program.

Nice To Haves

Experience and understanding of Assyst-Rx pharmacy management system.
Demonstrated understanding of the pharmacy landscape in Quebec, including regulations impacting pharmacy practice, prescription reimbursement plans, prescription claims processing (public and private), clinical programs, pharmacy workflow, and health technology.
Thorough understanding of RAMQ, AQPP, the CPhA03 Pharmacy Claim Standard, and the CLHIA Coordination of Benefits Guideline.
Comprehensive understanding of Electronic Health Records (DSQ).
Proficiency with JIRA and Confluence.
Knowledge of integration of MMS/EPOS/accounting and any SDM software.

Responsibilities

Responsible for the second-level pharmacy systems business support for stores and field resources as it relates to pharmacy data conversions, including migration from legacy to new pharmacy management systems, acquisitions, and mergers.
Develop user acceptance testing (UAT) strategy and execute UAT, liaising with internal and external stakeholders to evaluate unique needs of acquired businesses.
Create recommendations for catered solutions and store user documentation.
Research and test various functional solutions, strategies, and tactics to create and update reference material content specific to the pharmacy application regarding third-party adjudication issues, expanded scope of pharmacy practice, and pharmacy initiatives.
Support development, testing, and implementation of new pharmacy management systems as required.
Liaise with the Pharmacy Enhanced Support team in providing ongoing support and training of new pharmacy-related programs, initiatives, and issues management.
Analyze, research, and develop business rules to assist with operational impact analysis, testing, documentation content, planning, implementation, and integration of pharmacy programs and initiatives.
Develop a deployment and support plan for all PHX pharmacies (hardware and network) in collaboration with central LCL teams and oversee the execution of design activities.
Manage training execution for pharmacy system users.
Oversee and facilitate the preparation of deployment communications.
Collaborate with stakeholders to ensure visibility to other initiatives, direct needs to appropriate channels, ensure task ownership, and avoid duplication of effort.
Support AssystRx software releases in collaboration with Telus.
Coordinate, oversee, and support ongoing hardware fixes and requests from stores.
Provide AssystRX hardware and network support, support operations and internal processes (Snow, dashboards, SLAs, etc.) in coordination with Telus or other stakeholders.
Support franchise ownership changes regarding adjudication licenses, connectivity, and accounting setup.
Support finance and accounting central office teams on inventory issues and financial reporting.
Support the acquisition team in due diligence of new opportunities, counseling, and reporting.
Other projects/duties as assigned.
Occasional travel will be required.