Bilingual Peer Navigator Coordinator (33030)

San Francisco-Marin Food Bank•San Francisco, CA

12h•Onsite

About The Position

The San Francisco-Marin Food Bank is seeking a skilled Bilingual Peer Navigator Coordinator to join their Community Building team. This part-time, fixed-term position (anticipated to end after 1 year) reports to the Bilingual Community Connections Manager. The role focuses on supervising Peer Navigator Volunteers at community markets, which offer wrap-around services and a one-stop shopping experience beyond food to address the root causes of hunger. The coordinator will also work with the Community Connections Manager on power-building initiatives in San Francisco and Marin.

Requirements

Fluency in English and Cantonese (verbal and written)
Excellent conflict resolution, de-escalation, and active listening skills
Strong organizational, problem-solving, and time management skills
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams, etc.)
Comfort working in a variety of settings and physical environments
Ability to carry up to 20 pounds of materials
Ability and willingness to work a flexible schedule, including evenings and weekends as needed
Valid driver’s license and ability to travel locally as needed
Achievement of level 7 or higher on English and Cantonese verbal assessments
Written English proficiency at level 7 or higher
Successful completion of a professional writing assessment

Nice To Haves

Experience successfully working with volunteers
Experience engaging with communities experiencing food insecurity, poverty, or social injustice
Experience in a coordination or organizing role within hunger relief, poverty, or equity-focused programs

Responsibilities

Support the recruitment & retention of Peer Navigator volunteer cohorts
Serve as the primary contact for Peer Navigator volunteers on-site at Community Markets, coordinating between them and the Food Bank to schedule volunteers for outreach & referral activities
Support the Community Connections Manager in organizing & facilitating training for the Peer Navigator cohorts, including programmatic training, skills practice, and check-in meetings
Support tracking & reporting data from Peer Navigator volunteers, such as outreach activities & outcomes, referrals, and volunteer hours
Support Community Connections Manager with the recruitment of volunteers for the Peer Navigator cohorts—outreach, encourage qualified individuals with relevant lived experiences to apply
Support day-to-day coordination of Peer Navigator activities at staff-led community markets by working directly with the peer navigators on site and supporting peer navigators in making referrals
Support a team of 3-8 peer navigators on day-to-day referral activities; providing light training, guidance, and feedback; hold volunteers accountable for key deliverables and responsibilities; collaborate with management on scheduling, and other personnel processes
Ensure Peer Navigators have educational materials and other necessary items for successful outreach and referral activities
Ensure Peer Navigation space and community markets are a friendly and positive experience for everyone, creating a welcoming and respectful atmosphere
Support Community Connections Manager with organizing monthly peer navigator meetings/TA sessions, reviewing program updates, outreach opportunities, and other skills training as requested
Support volunteer retention within cohorts by identifying and addressing obstacles to participation with Community Connections Manager
Encourage high-performing individuals to re-apply for future cohorts